Customer Service Executive; HF

Epsom | Hybrid Working (3 Days in the Office)

Join a Fast-Growing SaaS Business Are you passionate about delivering exceptional customer experiences? Looking for an opportunity to build your career within a supportive and ambitious company?

Our client, a rapidly growing SaaS organisation based in Epsom, is looking for a Customer Service Executive to join their expanding team.

This is an exciting opportunity for someone early in their career who enjoys working with people, solving problems, and making a real impact on the customer journey.

As a Customer Service Executive, you'll play a key role in ensuring customers receive outstanding support throughout their experience with the platform. Acting as a trusted point of contact, you'll help clients get the most value from the service while contributing to high levels of customer satisfaction and retention.

Key responsibilities include:

• Responding to customer enquiries via phone, email, and other communication channels
• Providing ongoing support and guidance to clients
• Assisting customers with platform navigation and best practice usage
• Collaborating with internal teams to resolve customer issues efficiently
• Building strong, positive relationships with customers
• Delivering a consistently professional and high-quality service experience
• Contributing to a customer-first culture focused on excellence

About You We're looking for an enthusiastic and motivated individual who enjoys interacting with people and takes pride in providing great service.

You'll ideally have:

• Excellent communication and interpersonal skills
• A friendly, confident, and professional approach
• A genuine passion for helping customers
• Strong problem-solving abilities and a proactive mindset
• The ability to work independently while thriving in a team environment
• A willingness to learn and develop within a growing business

• £30,000 basic salary plus commission
• Hybrid working model (3 days in the office)
• Comprehensive onboarding and ongoing training
• Clear career progression opportunities
• The chance to join a successful and expanding SaaS company
• A supportive, collaborative, and energetic working environment
• Regular team socials and company events, including summer and Christmas celebrations
• Performance-based incentives and rewards, including tech prizes and additional annual leave
• Employee recognition programmes
• A culture that genuinely invests in employee growth and development

If you're looking to kick-start or develop your career within a thriving technology business, this role offers an excellent platform for success. You'll gain valuable experience, be rewarded for your contributions, and have the opportunity to grow alongside a business that is going from strength to strength.