Warranty Claims Coordinator

Warranty Claims Coordinator

Near Epsom, Surrey (location is most easily reached by own transport), Hybrid working (3 days a week in the office), ASAP start, Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays).

Role: 12‑month maternity cover at Toyota (GB) PLC, secondment by TLP.

Responsibilities:

• Report to the Warranty & Audit Team Leader, process Warranty Claims, Prior Approvals (PARFs) and Compass cases in line with Toyota policies and procedures.
• Assess claims, analyse data and validate supporting evidence submitted by retailers, resolve warranty queries and support timely claim payments.
• Support audit activity where required and help create warranty communications and guidance for the dealer network.
• Build strong relationships across the Toyota & Lexus dealer network, supporting technicians, aftersales teams and Service Managers with warranty queries and claim processing.
• Identify emerging warranty trends, share improvement ideas and work to agreed SLAs and KPIs.

Essential skills and behaviours:

• Technically aware or have aptitude to develop new skills.
• Customer handling skills and negotiation.
• Network facing skills.
• Strong interpersonal and communication skills (verbal and written).
• Compass case handling.
• Confident in communicating with customers and internal stakeholders.
• Excellent time management.
• Passionate about mobility.
• Willingness to change and adapt.
• Collaborative, helping others to achieve results and drive change.
• Good attention to detail, presenting accurate information to ensure efficient repairs and quality reporting.
• Passionate about helping to support our customers.

Desirable:

• Warranty Systems.
• Experience of working for an automobile manufacturer or dealer.
• Technical qualifications.
• Audit experience.
• AS400 knowledge.
• Comfortable explaining complex information.
• Empathy and understanding.

We are an equal opportunities employer.