Frontline Guest Experience Lead – Theme Park Ops
Listed on 2026-10-14
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Merlin Entertainments is seeking a Frontline Lead at Chessington World of Adventures. The role involves guiding a team of frontline staff across rides, retail, and guest services, ensuring safe, clean, and engaging experiences for visitors.
You will coach staff, manage daily operations, and handle guest inquiries and escalations. Ideal candidates bring customer-facing experience, leadership potential, flexibility with shifts, and a hands-on approach to maintain high service standards across park
This is a great position to take on the Frontline Guest Experience Lead – Theme Park Ops role at Merlin Entertainments.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Ewell, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Other.
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