Assistant Service Manager

We are seeking a Assistant Service Manager on behalf of our client, a reputable car dealership located in Epsom. This Assistant Service Manager role presents an excellent opportunity for a motivated and experienced motor trade professional to lead the Service Reception department within a well-established group. The Service Reception Manager will play a key role in delivering exceptional customer service, ensuring operational efficiency, and supporting the dealership's continued growth.

• Competitive basic salary between £38,000 and £40,000 per annum, with achievable bonuses, giving an overall OT of approximately £46,000
• 45-hour working week from Monday to Friday, with Saturdays on a rota
• 23 days holiday plus bank holidays
• Support for a car benefit scheme if desired
• Internal promotion opportunities within a growing group
• Supportive and professional work environment
• Start date from 1st September

• Overseeing the Service Reception department to ensure excellent customer service and operational efficiency
• Managing a team to deliver smooth daily operations and high customer satisfaction
• Supporting the Service Department with administrative tasks, customer liaison, recruitment, and staff development
• Ensuring compliance with company policies and manufacturer standards
• Handling customer enquiries and resolving issues promptly
• Contributing to continuous improvement of service processes
• Assisting in the training and development of team members

• Proven experience as a Senior Service Advisor, Assistant Service Manager, or Service Manager within the motor trade
• Enthusiastic, motivated, and professional approach
• Strong organisational and leadership skills
• Knowledge of Kerridge, Pinnacle DMS, or similar dealership management systems
• Residing in or near Epsom, or willing to commute
• Ability to work well under pressure and maintain a confident, customer-focused approach
• Excellent communication skills and a dedication to delivering outstanding customer service