Assistant Service Manager

We are currently recruiting for a Assistant Service Manager on behalf of a car dealership located in Epsom. This is an excellent opportunity for an experienced motor trade professional to join a reputable team and progress their career within a well-established group. The ideal individual will demonstrate enthusiasm, professionalism, and a strong knowledge of service management to ensure exceptional customer service and operational efficiency.

• Hours
  : 45 Hours per week + Saturdays on a rota
• Competitive basic salary between £38,000 and £40,000 per annum with achievable bonuses, with an overall OTE of approximately £46,000
• 45 hours per week, Monday to Friday, with Saturdays on a rota basis
• 23 days plus bank holidays for rest and leisure
• Support for a car benefit scheme if desired by the successful individual
• Internal promotion opportunities within a growing group
• Supportive and professional work environment

• Overseeing the Service Reception department to deliver excellent customer service
• Managing a team to ensure smooth daily operations and customer satisfaction
• Supporting the Service Department with administrative tasks, customer liaison, recruitment and staff development
• Ensuring compliance with company policies and manufacturer standards
• Handling customer enquiries and resolving issues promptly
• Contributing to the continuous improvement of service processes
• Assisting in the training and development of team members

• Proven experience as a Senior Service Advisor, Assistant Service Manager or Service Manager in the motor trade
• Enthusiastic, motivated, and upbeat personality
• Strong organisational and leadership skills
• Knowledge of Kerridge or Pinnacle DMS or similar dealership management systems
• Local to Epsom or willing to commute
• Professional approach with the ability to work well under pressure
• Confident communication and customer service skills