Student Enrolment Consultant

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Department: Student Recruitment

Location: Greenford

Type of

Contract:

Permanent

About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

This role is not eligible for visa sponsorship.

• Track enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilise CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
• Use various communication channels, including phone calls, emails, and virtual platforms, to engage with prospective students and nurture leads.
• Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers.
• Assist with special projects and initiatives related to student recruitment and enrolment management as needed.

• Sales Acumen:
  Identify the needs and goals of prospective students and recommend suitable programs; utilise effective selling techniques to achieve enrolment targets.
• Communication
  
  Skills:
  
  Effectively communicate with prospective students through various channels, including in‑person interactions, phone calls, emails, and other platforms.
• Customer Service
  
  Skills:
  
  Provide exceptional customer service by addressing enquiries, concerns, and needs in a timely and professional manner.
• Active Listening:
  Listen attentively to the needs and concerns of prospective students and respond with tailored solutions and support.
• Closing
  
  Skills:
  
  Guide prospective students through the enrolment process and overcome objections to secure commitments and enrolments.
• Time Management:
  Efficiently manage time and resources to prioritise tasks, follow up with leads, and meet recruitment goals within deadlines.
• Goal Orientation:
  Set ambitious recruitment targets and work diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
• Resilience and Persistence:
  Demonstrate resilience and persistence in the face of rejection or challenges and maintain motivation to meet recruitment targets.
• Program Knowledge:
  Maintain in‑depth knowledge of GBS programmes, including course content, admissions requirements, and career outcomes.

• 25 days annual leave, plus 8 public holidays
• 1‑day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible benefits:
  Cycle to Work, Workplace Nursery, Techscheme and more
• Perks@Work discounts platform, wellbeing centre and more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.