Learning & Development Specialist; Training & Competence

TFSUK is looking for an enthusiastic and experienced Learning & Development professional to join us on a 12-month fixed-term contract. You'll bring previous training experience, ideally within Financial Services, Banking, or Insurance, along with a passion for delivering impactful learning solutions.

• Experience designing and creating e-learning content and training materials
• Proven success in delivering engaging training sessions, both virtually and face-to-face
• The ability to develop new learning content from concept through to delivery
• Excellent communication and stakeholder management skills
• A proactive, energetic, and positive approach, with the confidence to challenge and innovate

Managing operational, technical training for all customer facing departments, alongside engaging with stakeholders to drive learning solutions and delivering 1:1 coaching

The L&D team within People and Culture supports the competence, growth and career development of the people in our business, whether it's their first day or 30th + year we are here to assist them to get the development required to maximise both their and the business needs.

• Own and deliver the Customer Outcomes Induction experience.
• Designing and facilitating all operational, technical training to all customer facing roles and departments.
• Conducting learning needs and trends analysis to identify opportunities for training incentives within customer facing departments.
• Leading calibrations and workshops to drive positive customer outcomes.
• Provide 1:1 coaching sessions with customer facing employees to help them develop and deliver strong outcomes for customers.
• Building strong relationships with key stakeholders of all levels in driving customer outcomes through learning solutions.
• Developing learning aids and bite-sized learning sessions for customer outcomes looking to develop their knowledge in different attainment levels.
• Facilitating and embedding all training activity for operations as per bespoke training and competency schemes.

• Take a proactive approach in improving L&D Operational Training processes.
• Work with the Training & Competency Manager in developing and implementing the wider development strategy for the business and delivery partners.
• Proactively engage with stakeholders to identify opportunities for synergy in learning solutions across the business, whilst supporting the overall people and culture strategy.

• Experience of delivering operational, regulatory training within an FCA regulated environment.
• Experience in building and leading operational training programs to support the embedding period of learning for inducted staff.
• Able to adapt and cater to all learning styles.
• Able to communicate and flex with a wide variety of communication styles.
• Able to deliver feedback clearly and effectively.
• Strong understanding of FCA regulation, including Consumer Duty, BiFD, Vulnerability etc.
• An understanding of training governance and assurance frameworks.
• Experience with manipulating data to provide good quality insights.
• Knowledge of various learning methodologies and models.
• Familiar with all stages of the learning cycle in theory and practice.

• Experiencing of building digital learning solutions.
• Experience of working in the motor finance, or other secured loans industry.
• Experience conducting Quality Assurance in a contact centre.
• Experience delivering coaching and managing operational training programs for outsourced contact centre partnerships.

• A passionate and energtic self starter.
• Customer centric ethos and customer outcomes focused.
• Pragmatic approach to problem solving.
• Able to actively listen attentively with strong attention to detail.
• Well organised with the ability to manage high workloads in a dynamic, fast paced operation.
• Analytical and methodically minded with the ability to interpret data from a variety of different streams.
• Confident in public speaking, specifically the delivery of tutor-based training.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer…