Police Enquiry Officer Ewell

Division / Department - Contact and Control
Grade - Grade D
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £26,875 - £29,670
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location
- Epsom

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Vacancy Information

Starting salary of £26,875, rising annually.

“My mum has dementia, she’s 77 and has gone missing”

“My friend sent me a weird text message last night and now I can’t get hold of her”

“I’m clearing out my parents shed and I’ve found an old firearm, what do I do with it?”

“I would like to report a car hit my car whist I was on my way to work this morning, and the other driver didn’t stop but I’ve got their registration number”

“My ex-partner keeps calling and texting me and now I think he’s following me”

Our Front Counter teams are the first face to face contact when visiting Police Stations and Council premises.

As a Police Enquiry Officer, you will perform a role on our policing front line, helping members of the public across Surrey reporting incident and crimes. We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

As a Police Enquiry Officer, you must be able to multitask. You may be dealing with a member of the public face to face with their enquiry one minute, and the next you may be speaking to someone on the phone or via email. You will also be using various computer systems. You will need to be able to work and make decisions under pressure.

You will need to have high levels of resilience due to the nature of the enquires we deal with. These can be distressing or upsetting at times.

You will receive full training before transferring to your Front Counter at Epsom Council Offices.

The Role

You will deal with a variety of enquiries throughout your shift – no two days are the same. You need to make sure you deliver a good service by focusing and being alert to deal with whatever comes through the door, and always to a professional standard.

Responsibility
- You will oversee the opening and closing of the Police Counter at the published times.

Customer Service
- You’ll need to have excellent customer service and be able to communicate with both internal and external customers, including high ranking police officers.

Initial investigation
- You will be able to gather as much information as possible with your questioning skills, remaining calm and in control. With the information you have gathered you will need to record it onto our systems. Your training will enable you to risk assess each incident, ensuring the right teams are notified.

Recording intelligence. Gathering information from our communities, and sharing with other parts of the organisation, to inform our future policing operations.

Assisting colleagues by dealing with reports of incidents and crime via our website and e-mail requests for service.

Key Responsibilities

On joining Surrey Police, you will spend approximately 6 weeks on a classroom-based course at our Police…