Care Co-Ordinator

Hours per week:Part-time (Up to 15 hours), ideally Monday to Friday, 3 hours per day.

Must be able to work occasional evenings and Saturdays to cover the team

Job Location:Across Leatherhead, Fetcham and Bookham sites

Travel:Access to a car may be required to fulfil the needs of the role. Reasonable adjustments will be considered in line with the Equality Act.

This role supports the delivery of Extended Access (out-of-hours) services across the Primary Care Network. Working flexibly for regular hours and with the capacity to cover evenings and weekends, the post-holder will provide administrative and coordination supportto clinicians, patients and services to ensure clinics run smoothly, safely and efficiently.

The role requires confidence working independently, often without immediate access to line management, alongsidestrong communication skills, good judgement and a calm, patient-focused approach.

This is an excellent opportunity for someone who enjoys problem-solving, working with a range of professionals, and supporting high-quality patient care within a collaborative PCN environment.

Duringstandard working hours, the post-holder will carry out administrative tasksassociated with EA clinics. Contact willbe made with patients and member practices.

Future appointment sessions will be checked, and any inappropriatebookings managed.

The post-holder will also regularly supportmember practices with administrative tasks, either based at one of our GP practice sites or remotely.

There is an expectation that the post-holder will participate in our Extended Access reception rota, with a minimum of twoevening sessions per month. During thecourse of this work, the post-holder will act as a first point of contact for patients, clinicians and services, providing reception and administrative support for out-of-hours clinics.

Training will be provided for relevant systems;however, the post-holder should be confident with using digital systems and standard office software. There will be a requirement to work across multiple PCNsites.

Leatherhead Primary Care Network brings together local GP practices to work as one team, improving access to care and supporting better outcomes for our community. We deliver a range of services across our practices, including Extended Access, with a strong focus on providing joined-up, patient-centred care.

DHC is a GP Federation dedicated to supporting the local population in Surrey by providing high-quality healthcare. We place people at the centre of everything we do. We provide a wide range of quality healthcare services, including elective care, Talking Therapies, and community healthcare, which we integrate and coordinate with primary care. We are registered with the CQC (Care Quality Commission) and are an accredited AQP (Any Qualified Provider).

DHC is working at the centre of the local health system and Neighbourhoods, to evolve and deliver integrated care which requires strong partnerships with many organisations. In all our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times for patients. We are well-placed to influence the wider system in making good choices for our population.

• 27- 33 days annual leave plus bank holidays
• Opportunity to buy or sell leave
• Training and career development opportunities

We encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.

Hoursper week:Part-time(Up to 15 hours), ideally Monday to Friday, 3 hours per day.

Mustbe able to work occasional evenings and Saturdays to cover the team

Job Location:Across Leatherhead, Fetcham and Bookham sites

Travel:Access to a car may be required to fulfil the needsof the role. Reasonable adjustments will be considered in line with the Equality Act.

Job Summary

This role involves supporting service delivery across member practices within the PCN, with a specific focus on the Extended Access service, thereby improving care outcomes and patient experience.

The post-holder will provide administrative and coordination support to clinicians, patients and services duringout-of-hours clinics, ensuring the smooth, safe and effective running of appointments across PCN practices.

Key Responsibilities / Duties

Extended Access (Out-of-Hours) Support

The post-holder will provide reception and coordination support during Extended Access sessions, which typically operateduring weekday evenings and Saturdays.

When undertaking Extended Access sessions,the post-holder will:

• Act as a first point of contact for clinicians, patients, carers and relevant service providers
• Provide reception and administrative support for appointments, including patient check-in and service coordination
• Manage patient flow to support the effective use of clinical time
• Respond appropriately tosensitive, challenging or urgent enquiries, maintaining professionalism and patient focus
• Manage incoming…