IT Service Desk Analyst

IT Service Desk Analyst

Benefits:

Competitive salary with excellent benefits package
Hybrid working (2 days in office / 3 days remote)
Generous pension contributions and bonus scheme
Car scheme for employees and family
Private medical cover, wellbeing support, and onsite gym
25+ days holiday plus volunteering leave
Flexible working and extensive training opportunities

About the Role:

We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners.

The IT Team:

You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business.

Key Responsibilities:

Log, prioritise, and resolve technical issues and requests
Deliver excellent customer service across multiple channels
Escalate and manage major incidents appropriately
Support change and problem management processes
Assist with projects and improve internal tools like Power Apps
Maintain accurate documentation and asset records
Participate in shift patterns, including some weekend/on-call work

What You'll Bring:

5+ years' experience in a busy IT Service Desk or similar support role
Strong troubleshooting skills with Windows 11 and Office 365

Experience with Active Directory, SCCM, and ITSM tools (e.g., Fresh service)
Clear, professional communication and strong customer care focus
Ability to manage competing priorities in a fast-paced environment
ITIL knowledge and experience working to SLAs Nice to Have:

Experience in the financial services sector
Familiarity with vulnerability management tools (e.g., Qualys)
Knowledge of remote support tools and collaboration platforms

Experience with Power Apps and automating service processes

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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