IT Service Desk Analyst

IT Service Desk Analyst

Location:

Epsom

Working Hours:

Shift work between 7am - 6pm, with 1 in 4/5 weekends

Benefits:
Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities and more!

We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners.

Strong communication and a customer focused approach are key in the role / team, as you'll be helping colleagues of varying technical experience resolve issues efficiently and confidently.

What We're Looking For:

Experience in both 1st and 2nd line support
Enjoy helping customers and solving technical issues
Team player joining an existing team of four
Confidence in supporting 330+ permanent employees and over 200 outsourced staff
Willing to work shifts (between 7am - 6pm) and 1 in 4/5 weekends

Key Responsibilities:

Log, prioritise, and resolve technical issues
Deliver excellent customer service across channels
Escalate and manage major incidents
Support change, problem management, and projects
Maintain documentation and assist with internal tools like Power Apps What You'll Bring:

5+ years IT Service Desk experience
Strong Windows 11, Office 365, Active Directory, SCCM, and ITSM skills
Clear communication, customer-focused, ITIL knowledge

Nice to Have:

Financial services experience
Vulnerability management tools (e.g., Qualys)
Power Apps or service automation experience

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer