Regional Technology Support Specialist - North

Regional Technology Support Specialist - North North | IT | 6 month - FTC | Full Time Competitive salary, depending on experience 37.5 Weekly Hours

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Regional Technology Support Specialist, you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major outages, Windows 7-10 and Microsoft Cloud technologies.

As our Regional IT Support Specialist, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users.

• Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
• Deliver a high standard of support to Nuffield Health IT users.
• Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.
• Provide 2nd line support remote support to end users within the dedicated region.
• Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
• Resolve incidents and handle service requests in a professional and timely manner.
• Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
• Provide dedicated support during project deployments for set periods of time.
• Transition the knowledge gained from the projects back into operations.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.