Application Support Specialist

Application Support Engineer (2nd Line)

Location: Epsom (office-based) Salary: Up to £42,000, depending on experience Job Type: Full-time, Permanent

You must have the right to work in the UK

About Our Client

Our client is an established software company based in Epsom, developing and supporting their own communication platform used by public sector and commercial organisations across the UK. They're a close-knit, collaborative business looking for an experienced Application Support Engineer to join their Customer Operations team and become the go-to technical expert on their platform.

The Role

This is a 2nd line application support role 'll be the technical escalation point for complex platform issues — investigating problems, identifying root causes, and working out practical fixes or workarounds. You'll dig into bugs, liaise with the development team on trickier cases, and make sure everything is tracked and resolved within agreed SLAs.

There's a customer-facing element too, but it's secondary to the core job: understanding how the platform works under the hood, troubleshooting effectively, and turning what you find into clear, useful information for both customers and internal teams.

Key Responsibilities

• Act as the technical escalation ...