First Line IT Support Engineer

Please note: this position is on-site Monday to Friday

At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.

With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.

Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.

If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.

The First Line IT Support Engineer provides responsive, customer-focused IT support and helps maintain a reliable, secure and professional workplace technology environment. The role resolves day-to-day support requests, keeps meeting rooms and workstations ready for use, completes defined Microsoft 365 administration, supports office moves and records all activity through the agreed MSP ticketing process.

Reports to the Head of Service Delivery and works closely with end users, the service desk and Managed Service Provider (MSP) support teams.

• Review held and quarantined email queues, releasing messages only in accordance with company processes.
• Confirm potentially suspicious messages with the relevant user before release, where required.
• Monitor service desk queues and respond to Level 1 incidents and requests received in person, by email or through Microsoft Teams.
• Run fortnightly awareness-training reports and escal. non-completion or concerns.
• Record all daily checks, requests and operational issues in the MSP ticketing system.

• Act as a visible and approachable first point of contact for end users requiring IT assistance.
• Diagnose and resolve basic hardware, software, connectivity, Microsoft 365 and Teams issues.
• Support common workplace IT tasks, including workstation setup, meeting room assistance and basic application-access issues.
• Keep users informed and escal. issues that cannot be resolved at Level 1.
• Work with the service desk and MSP teams to progress incidents and requests efficiently.

• Support Microsoft Teams Rooms, displays, cameras, microphones, speakers and related peripherals.
• Check that meeting rooms are online, operational and ready before scheduled meetings.
• Provide prompt assistance during meetings and escal.. recurring faults to the appropriate internal owner or support provider.
• Monitor door-access and CCTV systems, escalating faults or availability issues promptly.
• Maintain a professional standard of presentation and equipment readiness.

• Complete basic SharePoint administration, including user access and access-request support.
• Create Microsoft Teams in line with agreed governance processes.
• Support user access, group membership and collaboration requests within defined permissions.
• Record all Microsoft 365 administration through the relevant ticket or request process.

• Support desk moves, equipment changes, workstation setups and office reconfigurations with minimal disruption.
• Check that desks and workstations are connected, operational and ready for use.
• Report faulty equipment and coordinate repair or replacement…