Assistant Aftersales Manager

Assistant Aftersales Manager Vacancy!

Our client, a reputable car dealership in Epsom, is seeking an experienced Assistant Aftersales Manager to join their team. This position offers an excellent opportunity for driven professionals with a solid background in automotive aftersales management to progress their careers within a leading dealership. The role plays a vital part in delivering high customer service standards and operational excellence in a well-established, forward-thinking environment.

• Competitive basic salary between £36,000 - £39,000, with an OTE of approximately £44,000 annually
• Bonus Scheme
• 45‑hour working week with Saturday mornings on a rota basis
• 33 days holiday including bank holidays, with holiday purchase or sale options
• Company pension scheme and life assurance
• Staff vehicle purchase scheme
• Discounts on service, parts, and bodyshop repairs
• Access to Perks at Work discount platform
• Opportunities to participate in charity volunteering days
• Supportive and inclusive work environment

• Assist the Aftersales Manager in overseeing the Service Department operations
• Lead and motivate the team to meet departmental KPIs and enhance customer satisfaction
• Maximise resource utilisation to improve departmental performance and efficiency
• Develop and implement processes to elevate customer service standards
• Plan and manage staff rotas ensuring adequate coverage to meet operational demands
• Support recruitment, training, and development initiatives within the team
• Maintain strong customer relationships, delivering professional and caring service
• Monitor and improve service processes to achieve operational excellence

• Proven experience within a main dealer environment
• Successful track record of meeting KPIs and driving process improvements
• Strong leadership and team motivation skills
• Excellent organisational and communication abilities
• Sound knowledge of aftersales operations and customer service standards
• Self‑motivated, proactive, and committed to delivering high standards
• Full UK driving licence

If you are ready to advance your career within a dynamic and forward‑thinking dealership, we encourage you.