Transformation Programme Manager

About TFS UK

Toyota Financial Services (UK) PLC offer a range of innovative financial solutions, ensuring complete customer satisfaction is at the heart of what we do. Based in Burgh Heath, Epsom, our teams of experts work within a fast‑paced environment, where a culture of improvements and respect is ever‑present.

Lead, oversee and ensure the successful delivery of major investment in multi‑year transformation across TFS UK and in accordance with TFS UK's Business Strategy. This includes leading cross‑functional teams to complete complex initiatives that drive our organisational goals and deliver business value. The role will need to actively drive day‑to‑day delivery, providing clear leadership and delivery discipline in a complex, regulated environment. The scope of the Transformation Programme includes change in culture, operating model, business process, technology and data.

• Define & implement Programme Strategies & Principles aligned to achieving the Business Strategy, Goals & Objectives
• Develop the overall Programme Approach
• Define the overall Programme Scope, Objectives, Controls, Deliverables & Time frames

• Engage with the Executives to understand the Business Strategy & translate it to Programme Goals & Objectives that can be understood by all
• Establish Stakeholder engagement to ensure continuous alignment with TFS UK’s Business Strategy and Vision
• Implement effective & efficient Stakeholder Engagement, Communication Plans, including Decision‑making Protocols

• Embed comprehensive Change Management practices across the Programme
• Direct & drive Project Managers, and their workstream teams, towards the achievement of the defined Programme ambitions
• Ownership and accountability for the mitigation of the Programme’s Risks & Issues
• Always knows the financial status of the Programme
• Adherence to internal & external Controls, e.g. Info Sec, Regulatory, etc.

• Foster a collaborative, high performance culture across the Programme
• Identify the skills and competencies required by each of the Projects/Work streams and ensure they are fulfilled

• Ensure relationships are well defined and accountability exists on all sides
• Oversee all vendor/partner relationships, progressing the Programme as one

• Experience of delivering similar Programmes in a highly and continuously changing Regulatory environment
• Strong track record of delivering highly complex Programmes/Projects successfully, particularly in the system modernisation, data transformation and integration space
• Implemented Cultural Change Programmes
• Excellent Communicator in all forms at all levels
• Proven ability to build high performing teams
• Good Commercial acumen
• Established a PMO with robust Financial Management, including Budgeting, and Reporting capabilities
• Financial Services and/or Motor Finance Industry experience preferable
• Strong knowledge of/qualifications in Programme and/or Project Management methodologies, governance, risk, change control and benefits realisation

• Enterprise mindset
• Outcomes driven
• Able to multitask
• People focused, including the end Customer
• Leads with credibility and clarity
• Is Pragmatic and decisive
• Excellent time management and organisational skills
• Strong written and verbal communications
• Self‑motivated, proactive & driven
• High attention to detail
• Able to work effectively with all

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice
• Access to attractive car schemes for you (and your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more…