Gym Manager

Job Title: General Manager Reports to: Line Managers Direct Reports: Assistant Manager, Supervisors, Class Managers and Team Members.

The General Manager has full accountability for the commercial, operational and people performance of their Kings Gym facility, ensuring sustainable growth, profitability and an exceptional member experience.

As the leader of the business, you will take ownership of all aspects of the operation, including commercial performance, membership growth, retention, team development, customer experience, compliance and brand standards.

Working closely with the Line Managers, you will drive revenue, maximise profitability and create a high-performing culture that delivers exceptional member experiences while achieving agreed business targets.

This role requires a commercially minded leader who can identify opportunities for growth, analyse performance data and take decisive action to improve results across all key performance indicators.

• Lead all aspects of the gym operation, ensuring the facility consistently delivers against commercial, operational and customer experience objectives.
• Take full accountability for the gym's commercial, operational and people performance, delivering against revenue, profitability, membership growth and retention targets.
• Manage and personally ensure the day-to-day smooth running of Kings Gym facilities.
• Analyse business performance metrics and implement action plans to improve revenue, member engagement and operational efficiency.
• Drive membership sales, renewals and ancillary revenue opportunities to maximise commercial performance.
• Develop and execute local business and community engagement initiatives to increase brand awareness and membership growth.
• Line manage all Kings Gym employees within your facility.
• Ensure full legal compliance, including Health and Safety responsibilities.
• Identify and implement opportunities to improve service delivery.
• Record and monitor daily safety checks on all equipment, reporting hazards and ensuring corrective actions are completed.
• Ensure all potential hazards are reported, actioned and communicated to the Line Managers.
• Support facility tours and membership sales activities.
• Demonstrate effective leadership and communication through Kings Gym communication platforms.
• Produce accurate business reports and analyse performance data to support commercial decision-making.
• Communicate professionally with members, suppliers and colleagues through written correspondence, including email and internal communication platforms.
• Demonstrate competence in Microsoft Office applications, particularly Excel, Word and Outlook, to manage reporting, administration and operational performance.
• Develop, lead and maintain the Kings Gym culture, values and behaviours.
• Inspire, motivate and develop a high-performing team that consistently delivers excellent member experiences and commercial results.
• Recruit, train, coach and develop your team at all levels, from Team Members to Leaders.
• Conduct regular performance reviews and implement development and improvement plans.
• Lead your team to achieve success in audits, mystery shopper visits and operational assessments.
• Ensure company principles, policies and procedures are consistently followed.
• Own all aspects of performance management, ensuring compliance with employment policies and procedure.
• Create a culture of accountability where all team members understand their contribution to the gym's commercial success and member experience.
• Lead by example as the business leader within your facility, making decisions that positively impact both member satisfaction and commercial performance.

• Own and deliver the commercial performance of the gym, ensuring achievement of all revenue, profit, membership growth and retention targets.
• Monitor and analyse weekly and monthly business performance reports, taking corrective action where required.
• Prepare, review and present business performance updates and action plans to the Line Managers.
• Drive membership sales through effective lead management, conversion strategies and local marketing…