Customer Assistant - Food - Ashtead Simply Food

Work Pattern

• Week 1
  • Monday: 18:30-22:30
  • Wednesday: 14:20-20:30
  • Friday: 17:00-23:00
  • Saturday: 05:00-11:00
• Week 2
  • Monday: 18:30-22:30
  • Tuesday: 09:30-15:30
  • Wednesday: 05:00-11:00
  • Saturday: 05:00-11:00

Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves – we need down‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You will be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to customers and ensuring they feel truly valued every time they shop with us.

At M&S, our customers don't wait. You'll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is busiest. You will go above and beyond to serve, sell, fill, and help drive growth in sales.

Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You will contribute to a positive, high‑energy environment where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is vital. You should be poised to work across various areas of the store, adapting to changing demands. No two shifts will look the same – you'll embrace the challenge.

This is a frontline role for those ready to roll up their sleeves; for those, there is huge opportunity. Are you ready for it? Take Your Marks and apply today.

This job role involves working early mornings and we cannot consider applications from anyone under the age of 18 to comply with health and safety legislation and keep our colleagues safe.

Please note that the +£3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us continually improve.

• Serve customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are always stocked with product
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store
• Build expert product knowledge to sell and recommend our products and services
• We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for it regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.

Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.