Site Manager - Site

Cobblestone Car Wash is hiring Great People! We currently operate 45 sites in the Denver,. Colorado area and have plans for continuous expansion. Cobblestone a Spotless Brands Company, is one of the fastest growing and largest car wash platforms in the United States.

Reporting to the District Manager, the Site Manager is responsible for providing team leadership and support to Assistant Site Manager and Associates. In this role, the Site Manager will assist in overseeing daily operations including managing staff, responding to customer complaints, maintaining equipment and facilities, maintaining inventory.

• Responsible for all financial accounting, including daily reconciliation of cash and maintaining statistical and financial records
• Ensure team members understand job responsibilities and demonstrate proficiency in all tasks.
• Become an active member of the local community by participating in community organizations.
• Back up and fill open shifts, at times with little to no notice.
• Maintaining accountability and controls of the car wash site to include deposits, inventory, cashier machine functionality, discount codes, etc.)
• Works cross functionally with Accounting, Payroll/HR, Marketing and other departments to ensure the success of the operation.
• Ensures that daily opening and closing procedures are being followed.
• Learns and understands the business performance data and applies it to daily operations and decisions to increase productivity and sales.
• Responds accurately and on time to all administrative duties and deadlines, including employee scheduling, accounting/banking, purchasing/inventory, etc.
• Oversees the location’s budget and reaches established goals. Assists with business development in the area.
• Manages the security of the facility. Timely reports on potential breaches in security, controls and/or processes. Exhibit respectful communication with all customers and team members.
• Track Crew Member hours in order to avoid overtime status.
• Other duties as assigned

• Works with HR and DM to recruit and hiring. Ensures that new associates are fully on-boarded and trained on company policy and procedure, as well as operational functions and efficiencies
• Handles employee conflicts through listening and applying a fair and consistent approach in accordance with company policy and procedures
• Works with HR in relation to disciplinary action of employees and termination
• Performs performance evaluations in a timely, fact-based and fair manner. Ensures all employees receive regular performance feedback.
• Creates team and individual sales and operational competitions to assist employees in achieving personal performance and financial goals

• Builds brand loyalty by establishing a trusting relationship with customers by meeting their expectations and acting with integrity.
• At all times, provides and demonstrates excellent customer service that is expected of all car wash associates
• Presents a warm, friendly, knowledgeable, and professional image to customers
• Proficiently and professionally handles all escalated customer complaints, referring only the most complicated issues to the next level of management.

• Maintains location’s facility including – cleanliness, equipment maintenance/repair, chemical care, quality of wash service, etc. Manages vendor relationships.
• Ensures the proper safety and operational training to new associates and on an on-going basis to ensure compliance and continuous improvement.
• Ensures proper usage of PPE, and maintains an inventory
• Oversees the uniform policy/process

• Perform the duties of a Car Wash Associate as needed

• High school diploma or equivalent
• Minimum 2-5 years of a management role in a car wash or other customer focused retail establishment t
• Ability to demonstrate leadership through personal behavior
• Knowledge of company policies and procedures and ability to communicate effectively
• Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages with an ability to learn and interpret P&L…