Center Coordinator

Center Coordinator

Are you passionate about advocating for participants and helping them navigate their healthcare journey with confidence? Are you someone who thrives in a fast-paced, results-oriented environment where your skills and expertise make a tangible difference? If so, you may be the perfect fit for our One Senior Care family of businesses — including LIFE-NWPA, Mountain View PACE, and Buckeye PACE.

Job Summary

The Center Coordinator is responsible for coordinating the daily operational and administrative functions of the PACE Center to support effective, timely, and participant-centered care. The position serves as a key operational resource to the Center Manager and Interdisciplinary Team (IDT), helping coordinate Center activities, Participant services, care-planning processes, regulatory requirements, and administrative functions.

The Center Coordinator works closely with the Center Manager, Clinical Leadership, IDT, and other departments to promote effective communication, operational follow-through, regulatory readiness, and a safe and welcoming environment for Participants. This position plays an important role in ensuring that operational responsibilities and IDT action items are appropriately documented, assigned, tracked, and completed.

Schedule

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits:

• Nine Paid Holidays
• PTO starting at three weeks plus one day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties and Responsibilities

Center Operations

• Coordinate daily Center operations to support efficient delivery of Participant services across departments.
• Support Participant flow, program activities, meals, transportation coordination, clinical services, and other Center activities.
• Ensure the Center remains safe, clean, welcoming, organized, and operational during business hours.
• Address routine operational issues and escalate concerns to the Center Manager as appropriate.
• Coordinate activities across departments to promote timely completion of operational responsibilities.
• Complete and maintain required monthly Center inspection logs.
• Coordinate completion and maintenance of required daily and weekly department-specific operational and compliance logs.
• Identify operational, facility, or workflow concerns and assist with implementation and tracking of corrective actions.

Participant Experience & Care Coordination

• Promote Participant satisfaction, dignity, independence, and person-centered care throughout Center operations.
• Coordinate with the IDT to support development, implementation, and ongoing review of Participant Plans of Care.
• Support implementation of IDT Plans of Care and assist with tracking identified interventions and follow-up activities.
• Monitor Participant attendance, engagement, safety, and overall Center experience.
• Communicate Participant concerns, changes, or service needs to appropriate IDT members.
• Support Participant and family communication and conferences as appropriate.
• Assist with the onboarding and transition of newly enrolled Participants into the Center.

Interdisciplinary Team Coordination

• Coordinate and support daily IDT activities, meetings, and operational follow-up.
• Serve as scribe for IDT meetings, accurately documenting discussions, decisions, assigned responsibilities, and required follow-up.
• Assist with preparation of information and documentation required for IDT meetings.
• Maintain and track IDT action items to support timely completion.
• Follow up with responsible team members regarding outstanding IDT assignments and escalate concerns when appropriate.
• Coordinate with IDT members regarding Participant care planning, service needs, and changes in condition or circumstances.
• Serve as a liaison among clinical staff, Personal Care Assistants, Activities, Social Services, Transportation, Home Care, Therapy, Administration, and other disciplines.
• Support effective communication between the IDT and Center Manager.

Participant Grievances & Service Delivery Requests

• Coordinate and track the timely completion of Participant Grievances and Service Delivery…