Item Processing Analyst

IN0550 Muncie - Charles St, PA0121 Erie - 26th & Peach, PA0736 Administration Center

Job Description The Item Processing Analyst is responsible for the overall daily administration and coordination of activities throughout the Item Processing Department. Duties include processing/reviewing of ATM check Deposits, Mobile Check Deposits, CCX Check Deposit Files, Fraud Prevention tools, balancing of General Ledgers and accounts used throughout Item Processing. The Item Processing Analyst will provide ongoing support to Branch Offices and other corporate departments while monitoring and addressing system efficiency concerns and opportunities.

Duties will include reviewing company data, building reports based on these findings and recommending processes to improve performance metrics. This position demonstrates a thorough understanding of regulatory guidelines, maintains quality of service, accuracy and efficiency for area of responsibility by performing the duties throughout this job description.

The Item Processing Analyst is responsible for gathering, interpreting, and using complex data to develop actionable steps that will improve processes and optimize service of the Item Processing Systems as well as the ATM fleet. This position will also be responsible for reviewing policies, procedures, and processes to find areas of improvement. The Item Processing Analysts may be required to work outside of core banking hours as well as travel for special projects, upgrades or testing.

This position is eligible for a shift differential.

Essential Functions
• Prepare departmental reports and analysis
• Monitor operations/maintenance of Item Processing Systems and ATM/VTM/TCRs and coordinate with necessary personnel or vendors to quickly resolve issues
• Identify and resolve Customer Service issues
• Collaborate with business leads to maintain a strong understanding of current deposit process functionality
• Recommend and encourage process and procedures that enhance efficiency and compliance, while supporting customer service initiatives
• Write and publish processes and procedures
• Research and evaluate training opportunities/activities
• Possess thorough understanding of and adhere to regulatory guidelines; protect institution from loss
• Partner with IS department and vendors in the development of system enhancements and product implementations
• Research and identify opportunities for implementation of best practices and industry standards
• Actively participate in educational seminars and other training opportunities
• Collaborate with business unit leads to discuss and comprehend system issues and inefficiencies, and/or business requirements for new development and to capitalize on opportunities for cross-functionality and sales
• Clearly and concisely documenting system issues and inefficiencies, and/or business requirements for new development
• Track and monitor issue and development status to ensure timeliness of resolutions and/or new development
• Perform system testing and analysis of resolutions and new development to ensure agreement with business unit expectations and compliance with all applicable policies, regulations, and service levels
• Research and analyze industry/competition
• Generate, analyze and report on monthly ATM transactions transaction volume and performance across the Northwest ATM Fleet as well as remote deposit transactions
• Monitor department accounts and related General Ledgers and research and resolve repetitive outages as needed
• Review/Monitor/Analyze/Balance cash orders for offsite ATMs based on pre-scheduled dates/times
• Validate ATMs are ADA compliant and meet any Federal, state, or local regulations
• Review and/or Process GL Entries for Daily Surcharge Income
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