Senior Employee Relations Consultant

Company :

Highmark Health

Job Description : JOB SUMMARY Responsible for timely issue response, investigation and resolution regarding a wide variety of employee matters. This includes counseling employees and management team members on performance and conduct, policy interpretation, discipline/corrective action and internal investigations, and doing so in such a way that business objectives are supported, risk to the organization is mitigated, and working relationships between management and employees remain effective.

Also responsible for investigating and responding to third-party charges, identifying employee morale issues, concerns and trends; and, when appropriate, escalating issues, concerns and trends to employee relations management, HRBP team members and/or other human resources leadership. Suggest modifications to human resources policies and practices to enhance all employees’ opportunities to contribute to business goals and objectives.

ESSENTIAL RESPONSIBILITIES Respond to, investigate and resolve a wide variety of employee matters. This includes educating, coaching and counseling employees and management on policy, procedures and practices; making recommendations on discipline/corrective action.

Conduct internal investigations and craft written responses to third-party charges and inquiries with consultation from the law department.

Participate in and/or lead ad-hoc projects supporting department and business objectives.

Other duties as assigned or requested.

REQUIRED EDUCATION Bachelor's Degree-Substitutions2 years Experience as a human resources generalist or experience with employee/labor relations PREFERRED EDUCATIONEXPERIENCEMinimum: 3+ years' of experience handling employee relations matters, including:coaching and educating management and employees on policy, procedures and practices, including making recommendations on performance management and discipline; conducting investigations and responding to allegations of workplace harassment, discrimination or retaliation; and researching and responding in writing to third-party charges.

Preferred:
Demonstrated experience leading collaborative, peer-based project teams

Demonstrated experience participating on project teams

Policy and procedure review, writing and re-writing

Experiencing supporting multi-site and remote employees KNOWLEDGE, SKILLS & ABILITIES Extensive knowledge of employment and labor laws, regulations, caselaw and their application in a large, multi-site, multi-state environment

Ability to absorb and apply new learning, particularly related to company culture, policies, procedures and practices

Excellent verbal and written communication skills. Able to influence outcomes with patience, tact, follow-through, professionalism and confidentiality

Ability to problem-solve "people conflict" issues at all levels of the organization

Ability to balance the tension between thou roughness/attention-to-detail and efficiency

Ability to work in a work environment that is fast-paced, customer-focused, results-oriented, collaborative and highly-matrixed. Ability to recover quickly from interruptions to resume focus on priority tasks

Able to work well as part of a collaborate team, which includes being flexible and able to place the needs of the team or organization above their own personal interest

Able to navigate and collaborate in web-based environments such as SharePoint and Intranet portals. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
PREFERRED LICENSUREPHR, SPHR certification TRAVEL REQUIREMENT: 0 - 25%
PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS Position Type:

Office-Based Office-Based Positions An employee in this position works in an office environment.  The position frequently requires the…