Scheduling Coordinator

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Scheduling Coordinators are an essential part of the Global Control Center (GCC), playing a key role in supporting the Atlas Air operation. As the primary point of contact for Atlas Air crew members worldwide, Scheduling Coordinators provide timely assistance and accurate information to ensure seamless crew operations. This role requires exceptional communication skills, attention to detail, and the ability to thrive in a fast‑paced, constantly evolving environment.

The Scheduling Coordinator position also serves as a foundational step toward advancement into the Crew Scheduler role, offering a clear path for career progression within the scheduling team.

• Provides exceptional customer service to flight and cabin crew members by responding to inquiries in a timely and professional manner.
• Addresses crew member concerns or disputes regarding schedules and work to resolve issues in a fair and diplomatic manner.
• Monitors all lines of communication (chat, phone, email) in a timely manner.
• Serves as the primary point of contact for flight crews regarding scheduling issues, changes, or requests.
• Delivers timely schedule notifications to crew members following any schedule updates to ensure awareness and compliance.
• Ensures ground transportation and hotels are booked, confirmed, and reconfirmed, based on rolling schedule.
• Communicates information about transportation or hotel reservation changes to affected stations, vendors, AMEX GBT, and departments within the GCC.
• Acts as a liaison between System Operations, Crew Scheduling, and Travel.
• Processes all inbound calls and daily schedule modifications via the crew management system.
• Checks crew member legality for each flight and verifies that there are no issues that would impact a flight departure.
• Follows procedures outlined in the Training Manual to ensure all crew members are awake for the appropriate departure time.
• Manages daily responsibilities such as reporting, auditing, compliance, and all other support functions.
• Escalates significant operational events as needed in accordance with written procedures.
• Maintains communications using the established messaging system (i.e. Teams, etc.).
• Works alongside designated Travel team members to monitor and ensure crew member travel needs are being met.
• Coordinates with the Crew Schedulers in regards to any issues that will affect the department.
• Performs other duties as assigned to support the efficient operation of the department and maintain company expectations.

• Minimum of High School diploma.
• Preferred:
  Bachelor’s degree or equivalent relevant experience.
• Minimum 1 year of continuous work experience (experience with few gaps).
• Preferred:
  Minimum 1 year of customer service or data analysis experience.
• Proficient in MS Office skills particularly with Outlook, Word and Excel and ability to use a desktop computer.
• Learning mindset and ability to operate sophisticated aviation software systems (AIMS, etc.).
• Knowledgeable in operating a multi‑line phone system.
• Excellent communication, basic math, ability to manage multiple tasks/priorities and handle high‑pressure environment while staying calm.
• Ability to work any/all shifts (24/7 operation) including weekends and holidays.

Salary Range: $42,500-$61,000

Financial offer within the stated range will be based on multiple factors, to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable law.

To view our Pay Transparency Statement, please :
Pay Transparency Statement

• Entry level

• Full‑time

• Administrative
• Airlines and Aviation

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