Donor Relations Specialist
Listed on 2026-10-10
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Administrative/Clerical
Clerical, Office Administrator/ Coordinator, Admin Assistant -
Customer Service/HelpDesk
Clerical, Office Administrator/ Coordinator, Admin Assistant, Bilingual
690–Donor Relations/National Headquarters
Donor Relations Specialist
Donor Relations Supervisor
Type of Position:($16.93 - $26.30/hour)
Job Summary:The following statements are intended to describe the general nature and level of workbeing performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Underthedirectionofthe Donor Relations Supervisor ,thisindividualisresponsibleforrespondingtovariousdonor inquiries/requestsandengaginginactivitiesthatfosterandstrengthenpositiverelationshipswithDAV’ssupporters.
This isaccomplishedbyfacilitatingthedevelopmentandexecutionofvariouscorrespondenceandcommunications,in addition
to inputtingnecessarydataintosystemsfortheeffectivetrackingandmonitoringofdonorinteractions.
Requirestheabilitytoadapttochange,multitaskbetweendifferentdutiesatanygiventime,andthe abilitytoworkindependently,as wellas
ona team.
Essential Functions:- Provideexcellentcustomerserviceviavariouscommunicationchannels(including phone,email, letter, and text) todonors andothersupporters
- Build a positive rapport with donors as well as track and report data regarding the daily interactions
- Workcloselywith Donor Relationsteammembersandother departmentstoaccomplishestablishedgoalsand objectives
- Consistentlytrainbackuppersonnelandtemporaryemployeesasneeded
- Conduct daily data entry, problem solve, document, and report progress/data related to assigned tasks
- Organizeandfacilitatethe processingofdonorcorrespondence(direct mail,email,andphonecalls)
- Maintainassignedprojectsandmeetprojecteddeadlines
- Assistdepartmentastheworkloaddictatesandassumeotherresponsibilitiesasassignedbymanagement
Skills and Experience:
- 3+years’experience in customer service
- Proficient knowledge of Microsoft Office applications required
- Musthaveexcellentspelling,grammar,andcomputerskills
- Writtencommunicationskillswiththeabilitytocomposeroutinecorrespondencewithminimumdirection
- Accurateproofreadingofcorrespondenceinordertoidentifyspelling,punctuation,andgrammaticalerrors
- Excellenttelephoneetiquettewiththeabilitytospeakclearly,tactfully,and succinctly
- Possessgoodtimemanagementskillsandbeself-motivated
- Ability to comprehend and utilize various software applications
- No Supervisory Responsibilities
The physical demands and work environment characteristics described here are representative of those that must be metby an employee to successfully perform the essential functions of this job. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.
- Physical Demands:
Jobrequiressittingandtalkingonthetelephoneforlongperiodsoftimewithbodymovement primarilyinhandandarmfunctionsassociatedwithnormalofficeactivities. Handandeyecoordination,andhand dexterityisrequiredforhandwritingandkeyboardingover prolongedperiodsoftime.
Specificvision abilities requiredbythejobincludeclosevision,distance vision,color vision,peripheral vision,depth perception,and the abilitytoadjustfocus. Thispositionrequiresoccasionalliftingand/orcarryingofnomorethan
30 pounds - Work Environment:
Thenoiselevelintheworkenvironmentisusuallyminimal
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