Field Service Agent

Field Service Agent – DHL Express

DHL is hiring a Service Agent. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick‑up and delivery handling of customer materials and shipments. This position also ensures compliance with safety, security, regulatory, and company policies.

• Provide customer service, sales and operational support for the Service Center
• Answer phone and greet visitors
• Resolve billing problems in relation to the Service Center
• Research shipment tracking requests and provide feedback; attempt to resolve misplaced shipments
• Communicate with Sales/Service to resolve customer problems
• Assist with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over‑the‑counter payments
• Dispatch pick‑up and delivery information in a timely and efficient manner; arrange daily pick‑up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

• High School Degree or equivalent required
• Previous experience in customer service/support or related field
• Strong communication skills (both oral and written)
• Proficient in Microsoft Office products (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background and security checks to acquire an SIDA badge to work

• Must be able to lift up to 70 lbs. occasionally
• Must be able to lift 40 lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

• Competitive pay
• Bonus/incentive programs
• Retirement savings – 401(k) with company match
• Medical, dental, vision, well‑being programs
• Tuition reimbursement
• Generous paid time off – starting at 4 weeks (PT/FT)
• Paid leave
• Employee discount program
• Employee assistance & work‑life program
• Outstanding training opportunities

DHL is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://(Use the "Apply for this Job" box below).-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Entry level

Full‑time

Other

Transportation, Logistics, Supply Chain and Storage