3rd Customer Service Representative
Listed on 2026-10-14
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Customer Service Representative
Pridestaff is looking for a few 3rd shift Customer Service Representatives for our client in Erlanger, KY. 3rd shift Mon-Fri 10pm-6am or 8pm-4am (Must be able to train on 1st shift). The Customer Service Representative serves as the primary point of contact for customers concerning the storage and transportation of temperature-sensitive products. This role ensures customer satisfaction by efficiently processing orders, resolving issues, and coordinating with warehouse and logistics teams to uphold the integrity of the company
Key responsibilities include:
- Paperwork
- Scanning
- Administrative duties
- Data Entry
- Organizing
- Spread Sheets
Required skills and qualifications include:
- Experience:
A minimum of 1–2 years in a customer service or logistics role, with experience in a warehouse or transportation environment being an asset. - Technical proficiency:
Demonstrated working knowledge of Microsoft Office, including Outlook, Excel, and Word. Experience with logistics or warehouse management software (WMS) is highly desirable. - Communication skills:
Exceptional written and verbal communication abilities, with a strong, positive, and professional phone manner. - Problem-solving: A proactive approach to problem-solving, with the ability to think critically and resolve issues under pressure.
- Attention to detail:
High level of accuracy and meticulous attention to detail is critical for processing sensitive cold chain orders. - Adaptability:
Ability to adapt to shifting priorities and work effectively in a fast-paced, multi-tasking environment. - Team collaboration:
Proven ability to work effectively as part of a team and collaborate with internal and external stakeholders. - Education:
High school diploma or GED required. Additional education in logistics, supply chain management, or a related field is a plus.
Compensation / Pay Rate (Up to): $20.00 - $20.00. All compensation and pay rates are dependent upon skills and experience. Pride Staff is an equal opportunity employer.
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