Assistant Service Manager

Managing a group of Field Service Engineers to maintain and increase customer satisfaction through high quality installation, repair, modification, and preventative maintenance of equipment and software.

• Manage field service engineers and determine service or installation schedules.
• Educate and direct team members.
• Plan projects and manage quality, cost, and progress.
• Work closely with team members and employees of related departments to ensure smooth communication.
• Create materials for procuring the equipment and parts required for the service and notify the person in charge.

• Install new machines at client site.
• Providing technical training on new equipment installations to the client employees.
• Create reports for all service work and report to the EVP.
• Meeting with the customer to determine the nature of the service or repair.
• Conducting routine equipment servicing out in the field.
• Inspecting and troubleshooting equipment failures.
• Take orders of service parts from clients and inform Customer Service to process orders.
• Manage the workflow as per the given schedule.
• Assist shipping and receiving as needed.

• Conduct research of the needs of clients.
• Create information documents to support sales when no service tasks available.
• Answers to the technical questions from the clients.
• Brainstorm and develop ideas for creative marketing campaigns.
• Assist with planning and attend various local and National trade shows.

• High School degree or a technical diploma in a relevant field.
• Able to lift 30-40lb.
• Must be fluent in English.
• Prior work experience in a similar field is preferred.
• Computer literacy, including word processing, spreadsheet software, and database applications.
• Able to go on overnight and international business trip (up to 75%).
• Mechanical and electrical skills.

While performing the duties of this job, the employee is regularly required to sit and stand. Also, requires the ability to hear and speak. Required to drive a car.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

• Mid‑Senior level

• Full-time

• Automation Machinery Manufacturing