Mortgage Processing Manager

Overview

We are seeking a Processing Manager who will oversee the loan processing function and lead a team of Processing Associates to ensure accurate, compliant, and timely loan file completion. This role contributes directly to organizational profitability by implementing efficient processes, managing pipeline performance, and delivering an exceptional customer experience through ethical and integrity-driven business practices.

• Lead, recruit, & develop Loan Processing associates
• Oversee daily loan workflow to ensure service level standards, turn times, and quality expectations are consistently met.
• Review processor pipelines multiple times per day, rebalance workloads based on volume, and conduct ongoing volume analysis.
• Manage processor and loan officer assignments, adjusting allocations annually at minimum to align with business needs.
• Maintain, update, and enforce processing procedures, training materials, and reference tools to ensure compliance with all applicable laws and guidelines.
• Partner closely with Branch Managers, Operations, and internal stakeholders to identify issues, improve processes, and resolve escalations.
• Ensure Processing Assistants are progressing through established training plans and provide coaching as needed.
• Actively manage a pipeline of loans approaching closing, reviewing underwriting conditions and communicating requirements to borrowers.
• Provide exceptional internal and external customer service by answering questions, advising on conditions, and maintaining service and turn-time standards.
• Serve as a subject matter expert for processing guidelines, procedures, and best practices.

• Minimum of 2 years of experience in a Mortgage Processing role.
• Minimum of 1 year of experience in a leadership or management role overseeing associates.
• Bachelor’s degree in finance, business, or a related field.

• Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
• Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
• Must be able to lift and carry approximately 20-25lbs unassisted.
• Must be able to sit for long periods of time with low periods of reaching and standing.

Take your career to the next level with Victory Mortgage. With a proven track record of growth and since our founding in 1991, Victory Mortgage specializes in new home construction mortgages. Victory has emerged as a mortgage lending leader in each of our expanding regions with attention to detail and serving the needs of our customers. We are associated with a Top 32 builder and have relationships with key Realtors in our markets and an expanding customer base built upon our over 30 years in business.

Victory Mortgage selects highly skilled and talented individuals who have the desire to grow and advance their careers. At Victory Mortgage, we enjoy the opportunity to celebrate our wins; more specifically, the many talented Associates that collectively make up our Victory Family. The rewards for their efforts are:

• Professional Development Training Programs
• Tuition Reimbursement
• Competitive Compensation
• 401(k) with Company matching contributions and profit-sharing
• Employee Life Insurance
• Personal time off

Equal Opportunity

Employer:

Fischer Management, LLC is an Equal Opportunity Employer and does not discriminate against applicants on the basis of sex, age, race, color, religion, sexual orientation, national origin, veteran status, citizenship, disability or any other legally protected status. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and interview process should notify a representative of the Human Resource Department.

The facts as stated on the application are true and correct. I understand that, if employed, false statements or significant omissions on the application may result in my immediate dismissal when the false statement or omission is discovered. I authorize Fischer Management, LLC to investigate my personal, financial, and credit history through any investigative or credit agency of its choice.

I further authorize any personal reference, school, former employer, government agency, or other person to disclose to Fischer Management, LLC, or its agent, all information they may have about me, and I release from all liability for disclosing such information. I understand that I may be contacted and asked to provide my date of birth by the agency performing the background investigation, and that this additional information is for investigative purposes and will not be provided to Fischer Management, LLC.

I understand that I may be required to work over 40 hours a week and on weekends as a condition of being employed here. I understand that my…