Testing Services Specialist

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Retrieved from the description.

$18.39/hr - $21.63/hr

• Position Title:
  
  Testing Services Specialist
• Pay Grade: G-9
• Level: NE PT
• FLSA:
  Non‑Exempt
• Benefits:
  Michigan Public School Employees Retirement Systems, Paid Sick Leave, YMCA membership, Wellness Program, Professional Development support.
• Department:
  Testing Services
• Campus
  
  Location:
  
  Escanaba
• Min Salary: $18.39
• Max Salary: $21.63
• FTE: 1.0

The Testing Services Specialist provides daily operations of the Testing Center in Escanaba. This position assists students, faculty, community members, and businesses in accessing testing services and plays a key role in maintaining a secure, student‑centered testing environment. The Specialist serves as the College’s primary certified representative for third‑party testing and coordinates institutional proctoring for Bay College students. The role includes providing day‑to‑day guidance to student workers and contributes to a positive learning environment.

The Specialist assists with public communications related to testing services and collaborates with staff to identify and recommend improvements to enhance the efficiency and effectiveness of testing operations.

• Associate’s Degree
• 2 years of experience in office management/coordination
• Must pass specific exams to maintain certifications as a certified representative.
• Demonstrated knowledge and experience with Microsoft Office and Adobe products such as Outlook, Word, PowerPoint, Excel, and Acrobat.
• Proficient technology skills with various computer software applications.
• Proficient prioritization and time management skills.
• Demonstrated experience coordinating and implementing projects.
• Ability to establish effective working relationships.
• Effective written and oral communication skills and interpersonal skills.

• Bachelor’s degree
• 3+ years’ experience in office management
• Experience implementing process improvement methods
• Ability to exercise decision‑making skills on an independent basis and accept responsibility for those decisions.

12 months per year. 20 hours per week, 8:00 AM – 5:00 PM. Reports to the Director of Accessibility.

• Provides supervision, guidance, and training support for student employees in front‑line Testing Center roles.
• Assists students, faculty, community, and business customers in the successful utilization of testing services.
• Creates supportive working relationship with student employees, faculty, and staff of Bay College.
• Collaborates with department leadership to develop and implement consistent processes and procedures for Testing Center use across the college and helps ensure they are followed daily.
• Serves as Bay College’s certified representative for third‑party exams and oversees related processes.
• Coordinates and oversees testing activities, including proctoring tests, tracking test usage, and troubleshooting testing problems for Academic Testing, Placement Testing, Proctoring of other institutional academic tests, CLEP, and certification exams such as PAN, Pearson VUE, Prometric, Serv Safe, etc.
• Maintains compliance with third‑party rules and regulations for each certification/test.
• Supports financial tracking of placement and proctoring processes and provides information to department leadership.
• Assists with public communications related to Testing Center services and resources, ensuring accurate and timely information is shared.
• Monitors fee structure for third‑party and proctored exams and provides recommendations for adjustments.
• Coordinates with Business and Industry to facilitate third‑party testing.
• Supports the coordination and implementation of the placement testing process for incoming Bay College students at both campuses.
• Coordinates with the Office of Accessibility to accommodate students with special needs with testing.
• Assists in providing structured training for students and faculty on the use of Testing Center services.
• Responsible for data entry and retrieval using databases (ERP, Microsoft…