Collections Specialist

Description

This role is a great fit for someone who has developed strong commercial collections skills and wants more analytical responsibility.

You'll work with established customers, research payment discrepancies, review aging trends, and help identify the underlying causes of overdue balances. The team needs someone who can communicate confidently with customers and internal stakeholders, handle escalations professionally, and remain focused on solutions.

Experience with deductions, short payments, and credit-and-collections processes will be particularly valuable.

What you'll be doing:

+ Manage a portfolio of commercial accounts with a focus on reducing delinquent balances.

+ Review AR aging reports and develop account-specific follow-up strategies.

+ Contact customers regarding overdue invoices, disputed balances, and payment commitments.

+ Research deductions, short payments, unapplied cash, and credit memo requests.

+ Collaborate with billing, cash application, sales, and customer service to resolve disputes.

+ Review customer payment history and identify accounts showing increased credit risk.

+ Maintain detailed account notes, collection status updates, and supporting documentation.

+ Prepare reports highlighting aging trends, collection progress, and high-risk accounts.

+ Assist with customer credit reviews and recommendations for account holds when appropriate.

+ Escalate significant payment issues and unresolved disputes to management.

+ Monitor collection metrics and recommend improvements to the team's workflow.

+ Support month-end AR reviews and cash forecasting by providing accurate collection updates.

Requirements

+ 4+ years of commercial collections, credit and collections, or AR experience.

+ Experience managing a larger or more complex customer portfolio.

+ Strong understanding of aging analysis, payment terms, and account reconciliation.

+ Experience researching deductions and resolving billing disputes.

+ Advanced Excel skills and familiarity with ERP or accounting platforms.

+ Excellent written and verbal communication skills.

+ Ability to prioritize accounts based on aging, balance, and collection risk.

+ Experience in manufacturing, distribution, or consumer products is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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