Receptionist, Administrative​/Clerical

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency formore than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

In the Receptionist role, you’ll be responsible for providing professional and friendly clerical and administrative support in a fast-paced, high-volume lobby to ensure that services are provided in an effective and efficient manner, to support the mission of Interfaith Community Services.

• Receives, directs and relays incoming calls, message and faxes
• Answers all incoming calls and handles inquiries in a professional and supportive manner
• Redirects calls as appropriate and takes adequate messages when required
• Greets, assists and directs clients, residents, and visitors with a smile and in a positive manner, directing individuals to the appropriate staff member
• Maintains vigilance and awareness of all activity in the lobby area to ensure client and staff safety
• Maintains an accurate filing system for client files and all general correspondence
• Performs data entry, including verifying information and resolving discrepancies, in a timely and accurate manner
• Enters client information into databases accurately and proficiently
• Restricts entry into the reception area to authorized staff and individuals
• Provides administrative support to all staff and programs as requested
• Sorts and distributes client mail
• Other duties as assigned by the supervisor

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• High school diploma or GED, required
• 1+ year of relevant work experience, required
• Experience with a multi-line phone system and high volume of calls and visitor traffic preferred
• Bilingual (English/Spanish), preferred

• Ability to establish and maintain professional boundaries with clients
• Strong customer service skills
• Must be able to exercise confidentiality and maintain boundaries with clients
• Must have excellent written and verbal communication skills
• Must be highly organized and demonstrate attention to detail
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to…