BDC Service Rep​/Call Center

Do you love helping customers and have great phone skills? Would you want to work in a position with serious potential for growth in your career? Look no further! Lexus Escondido is seeking an experience Customer Service Professional to help with booking Service appointments over the phone! Join our culture of excellence and reap our generous benefits!

Please only apply if you have open availability between the hours of 7am - 7pm Monday - Friday, and 7am - 6pm Saturday.

• Promptly and professionally answer multiple inbound calls with the number one goal being to provide an
  exceptional client experience
  and to schedule a solid and specific service reservation with the service team.
• Provide clients with information pertaining to current service offerings.
• Proactively contacting clients to remind them of scheduled reservations, rescheduling missed reservations, and politely reminding clients of due & overdue services.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• Other duties as assigned.

• High school diploma or GED required.
• Must be able to master all training materials provided in the Service Mastery™ Certification training provided by Blueprint which includes phone scripts & word tracks pertaining to client questions.

We are an EOE/M/F/D/V Employer and support a drug free workplace.