Patient Service Representative Float

As a Float Patient Service Representative at PRN Physical Therapy
, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Pay: $19-22/hr based on experience & skill set

Schedule: Full time - clinic is open M-F 7am-6pm

Location: 488 E Valley Pkwy Escondido, CA 92025

* This position will require some travel to our Poway and Encinitas clinics *

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized
• Coordinate with clinical staff to ensure a seamless patient experience.
• Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Cleaning and Maintenance:
  Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

• Sitting:
  Prolonged periods of sitting at a desk while working on a computer and paperwork.
• Manual Dexterity:
  Ability to use a computer keyboard and perform tasks requiring dexterity.
• Vision:
  Clear vision for reading and analyzing documents.
• Communication:
  Ability to communicate effectively verbally and in writing.
• Mobility:
  Occasional movement within the office environment.

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Note:

This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.