Patient Services Medical Assistant

Patient Services Medical Assistant – Neighborhood Healthcare

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C)(3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969, and it is our employees that make this mission a reality.

Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The Patient Services Medical Assistant (PSMA) works to support the mission and vision of Neighborhood Healthcare by supporting the clinic with front and back‑office tasks. This role will direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re‑scheduling healthcare appointments. Additionally, this role will support acupuncture providers with patients in the back office.

• Assesses incoming phone calls to determine the correct course of action based on customer’s information and needsையின்
• Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in‑person, telephone, and/or mail
• Conducts appointment reminder calls to all patients; including noted documents required for their visit
• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy

• Generates daily lists of scheduled appointments for the clinic
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders

• Schedules appointments and enters all required data into electronic scheduler
• Tracks and records filled and cancelled appointments
• Prepares patient charts prior to their appointments
• Verifies patient appointments and arrival time at registration
• Receives and records patient payments in computer and ledger for services received
• Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
• Completes ongoing/annual training for position compliance

• Communicates and performs clinical care services with patients
• Takes patient vital signs and obtains patient intake information
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures

• Coordinates provider workflows to ensure efficient patient care
• Ensures the provider has all pertinent information required for each patient visit including diagnostic images, labs and procedure tray set‑ups, and required screenings
• Assists other providers and care teams in Chiropractic, Acupuncture, and Podiatry medicine departments as needed

• Utilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Provides patient with requested documents after review to ensureabetic documents are complete, accurate, and executed by the provider
• Completes ongoing/annual training for position compliance

• High school diploma/GED required
• Valid Medical…