Lead Patient Services Representative - Dental

Job Category
:
Admin - Medical

Requisition Number
: LEADP
004365

• Posted :
  October 1, 2026
• Full-Time

Showing 1 location

About us

Community health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 90,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you!

The Lead Patient Services Representative will maintain an efficient workflow in the clinic by assigning specific tasks to other Patient Services Representatives (PSR). This role will increase patient experience by incorporating resolved complaints into ongoing training for the team. Additionally, this role will assist with coaching, training, and development of the team.

• Provides functional direction to assigned PSRs, including scheduling assignments, coordinating workflows, and assigning priorities
• Maintains courteous relations with patients and staff, responds to appointments/front desk complaints and problems
• Acts as liaison between billing office and site
• Supports and responds to questions from the team; provides one-on-one coaching, as needed
• Trains and orients new hires to standard protocols, policies, and procedures in the clinic
• Assists management with monitoring team performance and facilitate additional team training, as needed
• Provides department improvement recommendations to management, including policies, procedures, equipment, and functional guidelines
• Engages with patients to schedule appointments and obtain relevant information to determine priority appointment scheduling needs
• Notifies patients of appointments, including appointment date/time; updates/confirms appointment changes for cancellations, and notifies patients of available alternate appointment dates/times
• Ensures current providers/patients schedules are accurate; makes changes in accordance with authorized procedures and ensures distribution of next day schedules to designated areas
• Provides reception and registration for patient in designated areas, including appointment verifications, completed registration forms, contact and insurance verifications, and collection of co-pays/fees for current visit and any outstanding balances
• Performs check-out processes for patients leaving treatment areas by reviewing their encounter forms for disposition instructions; provides patient with treatment plan and cost, as needed
• Manages cash control procedures of balancing total cash payments with encounters received to ensure accuracy, including verifying cash drawers are balanced
• Provides daily payment reports to accounting and cash receipts copies to billing department
• Support the reception desk by screening and redirecting incoming calls to appropriate staff, taking and relaying messages, and providing general or procedural information
• Collects and generates department work activity statistics at designated intervals following established procedures
• Creates PSR schedule for the clinic each month
• Completes a monthly office supply inventory and orders office supplies, as needed
• Performs administrative tasks for the clinic, such as opening and sorting mail, scheduling meetings, copying forms, assisting management with facilities reports
• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Share accountability for overall patient health outcomes by working in coordination with care Teams
• Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders

• Responds promptly and with caring actions to patients and employees
• Maintains courteous and professional working…