Manager, IT Operations & Infrastructure

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Manager, IT Operations & Infrastructure

Description

About the Company

Sapporo brewed the first beer of Japan in 1876. It’s now the number one selling Asian beer brand in the U.S. thanks to its best-selling Sapporo Premium. Sapporo acquired Stone Brewing in 2022 to brew all of Sapporo’s beer for the U.S. market. Stone Brewing, established in 1996, pioneered the West Coast Style IPA helping to fuel the modern craft beer revolution.

Now one company, Sapporo-Stone Brewing is among the 15 largest breweries in the U.S. and operates production facilities in Escondido, CA and Richmond, VA plus seven Stone Brewing taproom and bistro locations. We’ve enjoyed a rich history following our passion and are in search of people who take great pride in building our legacy for the future.

Summary

The Manager, IT Operations & Infrastructure is responsible for overseeing the day-to-day production support as well as system and network performance across multiple Sapporo-Stone locations. This role will also lead a team of IT Support Desk professionals, fostering a collaborative and innovative work environment.

Responsibilities

• Responsible for overseeing day-to-day production support as well as system and network performance ensuring availability and reliability across multiple office locations
• Lead, mentor, and develop a team of IT Support Desk professionals, fostering a collaborative, innovative work environment while ensuring timely response and resolution of service issues
• Provide oversight, guidance and direction to the IT Support Desk team, including day-to-day operations, monitoring ticket volume, tracking performance metrics, and driving high-quality end-user experience
• Design and implement robust, streamlined processes and methodologies that incorporate ongoing monitoring and comprehensive reporting
• Facilitate the installation, configuration, security, operation, and maintenance of all servers, equipment, and software related to business applications infrastructure
• Manage the imaging, deploying and managing end-user computing assets and their life cycles
• Oversee and maintain Microsoft Windows Server and Active Directory (Multi-Site, Multi-Domain)
• Lead the strategic cloud and on-premise infrastructure vision and roadmap, lifecycle planning, modernization and innovation efforts, both short and long term, while factoring cost and performance optimization, scalability, reliability, and sustainability
• Oversee the design, execution, support, and optimization of disaster recovery, business continuity, and backup solutions / processes
• Establish and maintain security protocols and policies, ensuring company data remains protected
• Apply project management techniques and tactics to drive results across a wide span of initiatives across cross-functional teams
• Liaise with vendors, suppliers, and other external parties
• Ensure compliance with applicable laws and regulations (PCI, Sarbanes Oxley, etc.)
• Proactively track advancements in technology to pinpoint innovations that could deliver significant benefits to the organization. Provide strategic recommendations for adopting or updating technologies that drive cost efficiency and enhance productivity
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Technology, Computer Science, a related field or equivalent work experience required
• 7-10 years of related experience and/or training in Information Technology and Infrastructure, or equivalent combination of education and experience
• Minimum 3 years of experience in leadership and managing a team of technical professionals
• Azure, MCSA, MCSE, ITIL, Network+, PMP and/or similar certifications highly preferred
• Demonstrated experience as a hands‑on technical manager, actively involved in designing, developing, and implementing…