Site Supervisor

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At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity. Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by helping people help themselves.

Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety‑net services and long‑term, life‑changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway toward self‑sufficiency for more than 17,000 community members annually.

Full-time

As the Site Supervisor, you’ll provide direct support to the assigned program. This position provides direct oversight and support to program staff, ensuring consistent, high‑quality service delivery aligned with trauma‑informed and harm‑reduction principles. Working closely with the Program Manager, the Site Supervisor ensures safe facility operations, provides on‑call assistance as needed, supports interdisciplinary coordination, and maintains a professional, client‑centered environment to meet program goals and objectives and contribute to program development and enhancement that align with the mission and values of Interfaith Community Services.

• Support the assigned Program Manager in overseeing the day‑to‑day operations of one or more assigned programs
• Monitor and coordinate program activities, client services, and facility functions to ensure smooth and efficient operations
• Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements
• Provide daily supervision, direction, and support to site staff, interns, and volunteers
• Provide ongoing coaching, guidance, and professional development opportunities for team members
• Support staff in addressing client needs, including referrals, crisis management, case consultation and resource coordination
• Maintain a safe, supportive environment by modeling program protocols and ensuring staff adhere to policies
• Respond to client incidents and emergencies, including de‑escalation and coordination with law enforcement or medical personnel when necessary
• Support in facilitating regular staff meetings to promote communication and problem‑solving
• Ensure site compliance with safety regulations, contractual obligations, and applicable laws, including federal, state, and local requirements
• Conduct routine inspections of the facility to meet regulatory standards
• Oversee documentation, including incident reports, shift logs, and service delivery records
• Provide operational data, reports, and updates to the Program Manager and/or Director as requested
• Maintain effective working relationships with community partners, service providers, law enforcement, and other stakeholders
• Participate in community meetings, trainings, and collaborative initiatives related to the program’s mission
• Work with volunteer coordinators to integrate volunteers effectively into site operations
• Participate in staff hiring, training, corrective action and performance evaluation processes
• Support the assigned Program Manager and/or Director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments
• Assist the assigned Program Manager with administrative tasks, data management, and preparation of program reports as needed
• Oversee daily facility inspections, safety checks, fire drills, and utility monitoring to meet program, federal, state, and local compliance requirements
• Perform additional duties as assigned by leadership

This position will be responsible for supervising staff within the assigned program. They will provide daily supervision of tasks as well as…