Director - PACE Center

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The PACE Center Director serves as the site-level leader for the assigned PACE Center and Alternative Care Settings (ACS), reporting to the PACE Program Director. This role has full accountability for operational performance, supporting strategic direction, and ensuring regulatory compliance across all service areas, including clinic, social work, rehabilitation, recreation, dietary, transportation, day center, and home care services.

The Center Director provides direct supervision to discipline managers and supervisors, ensuring each department meets organizational standards for quality, compliance, participant satisfaction, and operational efficiency. The role integrates clinical and non-clinical operations to deliver seamless, participant-centered care and leads continuous process improvement initiatives.

In the absence of the PACE Program Director, the Center Director assumes their responsibilities to ensure continuity of operations.

Owns overall center performance, including operational efficiency, participant experience, quality outcomes, and capacity management

Leads site-level operational decision-making, problem-solving, and resource allocation to address complex participant, staffing, and workflow challenges

Provides leadership to all aspects of the Center/ACS operations

Monitors Alternative Care Settings (ACS) services and care coordination to ensure quality, operational effectiveness, and regulatory compliance

Directly supervises next level discipline managers/supervisors for clinic, social work, day center, rehabilitation services, dietary, and transportation and home care

Oversee and hold department leaders accountable for execution of day-to-day operations, ensuring alignment with program standards and performance expectations

Ensures IDT meetings are effectively facilitated and that designated leaders and trained designees maintain compliance with interdisciplinary care planning standard s

Provides competency training for designees who can facilitate IDT meetings to required standards

Oversees participant utilization and resource allocation in coordination with the PACE Medical Director to ensure appropriate and efficient care delivery Ensures job responsibilities, authorities, and accountability of all direct reports are clearly defined and understood

Oversee hiring, orientation, training, and ongoing development of center-based discipline managers, holding them accountable for department performance

Reviews staffing levels, enrollment, and center capacity to address and resolve operational issues

Ensures adherence to established program workflows, policies, and operational standards across all service areas within the center, and…