Quality Assurance Manager

QUALITY ASSURANCE MANAGER role at ESFM® USA

Position Title: QUALITY ASSURANCE MANAGER
Salary: $85,000 - $95,000
Pay Grade: 15
Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in People Hub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in People Hub, by clicking on ‘referral tracking.’

For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email

The Quality Assurance Manager is responsible for development and maintenance of all QA programs, meeting USDA, FDA and customer requirements and ensuring the quality and safety of supplied goods. Must have strong knowledge in Preventive Controls for Human Food. A strong background in manufacturing, quality assurance and strong understanding of FSMA is a must.

• Contributes to development and execution of product food safety and quality programs to support the organization’s goals of operational excellence, customer/client satisfaction, financial performance, market leadership, and preferred employer.
• Responsible for developing and on-going maintenance of the Food Safety Plan. Must be able to identify deficiencies and implement new strategies.
• Ensures all HACCP, GMP’s, sanitation preventive controls, supply chain preventive controls and all other prerequisite food safety standards are met according to USDA, FDA, FSIS, FSMA and corporate requirements.
• Must have extensive knowledge of the facilities process flow and engage personnel in all areas of food safety and quality within the flow.
• Manages Allergen Preventive Controls Program ensuring accurate allergen labeling on finished food products and prevention of allergen cross contact.
• Manages the written recall program.
• Ensures complete traceability of incoming raw materials and finished product while managing lot code tracking.
• Ensures labeling programs is accurate in accordance with allergens, ingredients and nutritional information.
• Oversees all food safety audits conducted by government and third party agencies.
• Responds to customer safety and quality concerns as needed.

• At least 6 years of directly related experience required in Quality Assurance and Food Safety manufacturing role.
• Experienced in prepared foods manufacturing a plus.
• HACCP program development and FSMA is a must.
• HACCP certification, Preventive Controls for Human Food (PCQI) and GFSI auditor certification a must.
• Strong understanding of required third party audit and GFSI audit scheme programs and standards.
• Working knowledge of food processing and distribution regulations, i.e. FDA and USDA/FSIS, and industry practice.
• Experience developing and motivating personnel.
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