Safety & Security Officer

Join to apply for the Safety & Security Officer role at Neighborhood Healthcare
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Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non‑profit 501(C)(3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Safety & Security Officer plays a vital role in advancing the mission of Neighborhood Healthcare by fostering a safe, secure, and welcoming environment for patients, staff, and visitors. This role is not only responsible for security patrols and incident prevention but also for delivering compassionate, service‑oriented support that aligns with Neighborhood Healthcare’s mission statement. It requires a proactive approach to risk mitigation, basic safety‑related maintenance, and respectful interaction with individuals across diverse backgrounds and needs.

Safety & Security Officers serve as ambassadors of safety and security, promoting a welcoming and secure environment for all who enter our clinics.

Monday – Friday 6:45 AM – 3:45 PM

Additional Sites for Coverage:
Pediatrics, Elm, EVP, Downtown, Hickory, San Marcos, Valley Center, Grand, Ohio, and Ivy.

• Conduct high‑visibility security patrols throughout clinical buildings, grounds, and parking areas to deter incidents, identify risks, deter theft, violence, and unsafe behaviors.
• Monitor and report potential safety hazards or environmental concerns (e.g., broken lights, spills, unsafe walkways).
• Respond promptly and professionally to incidents involving patients, visitors, or staff, and conduct thorough and timely documentation.
• Follow established safety protocols and organizational procedures in all interactions and decisions.
• Make decisions according to proper policies and procedures.
• Always remain alert and visible to provide a reassuring presence to patients, staff, and visitors.
• Enforce access‑control policies, visitor screening, and facility protocols in a respectful, culturally sensitive manner.
• When requested, escort employees, visitors, or patients to vehicles or destinations, especially in low‑light and high‑stress situations.
• Complete Security Event Log (SEL) entries thoroughly and promptly after incidents or observations.

• Greet and assist patients, employees, and guests in a professional and courteous manner.
• Escort patients in need using facility‑provided wheelchairs and ensure safe transport to and from entrances.
• Perform occasional basic maintenance tasks without compromising security responsibilities when safety or cleanliness is compromised.
• Report any unsafe conditions to safety/security leadership.
• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries/unsafe conditions immediately.
• Maintain current knowledge of policies and procedures as they relate to safety work practices.
• Be knowledgeable of each site’s fire extinguishers, emergency exits, evacuation routes, and utilities shut‑offs.
• Follow all infection control procedures including blood‑borne pathogens protocols.
• Maintain privacy of all patients, participants, employees, and volunteer information and access to such information for official purposes only.
• Comply with all regulations regarding corporate…