Clinical Administrator

Full time or part-time - minimum of 22.5 hours per week

Please apply via Princess Alice Hospice website - link to site on the right

See the impact your admin and communication skills make. Every day.

At Princess Alice Hospice, you have the opportunity to make a satisfying, rewarding contribution for a great cause.

Were a friendly team committed to making a difference to the lives of patients, family, and friends through providing excellent clinical administration.

About the role:

We're looking for a part time Clinical Administrator to support our busy multi-disciplinary teams in their day-to-day work with patients.

A substantial part of the role also involves liaising with colleagues across Princess Alice Hospice, and being the first point of contact for patients, families, and their carers. We are looking for someone who can remain calm in often busy and demanding situations and act on and manage urgent information.

We're big enough to give you opportunities and training. But small enough for you to see the difference you make. As a team we will support you to grow and learn in your role with training, experience, and fantastic benefits.

Youll have an excellent phone manner, great organisational skills, accurate typing ability and attention to detail as well as working knowledge of computer systems and programmes including MS Office.

Youll feel comfortable liaising with a variety of people in a compassionate and considered manner. Ideally, you’ll have previous administration or secretarial experience and you’re looking for a role where you can add value and make a significant contribution to the lives of others.

If you’re a dynamic and organised person who shares our values, and are looking for a new role in a supportive and inclusive environment, we would love to hear from you!

Princess Alice Hospice is a charity supporting people in life, death and grief. We’re dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.

To provide cross-departmental administrative support as directed by the Clinical Administration Manager, and to be the first point of contact with the department for referrers, patients, families and carers.

1. Administrative

• As part of the Clinical Admin team, provide full administrative support to the clinical staff within the department.
• To be part of the central pool answering calls from Health Care Professionals, patients and carers.
• To provide an effective liaison between clinical staff and departments.
• To maintain and develop all departmental electronic folders and files.
• To accurately maintain patient records.
• To accurately prepare reports and other documentation as required by clinical staff, including patient letters
• To collate documents/leaflets for sending information packs to patients

2. Dealing with Patients, Carers and Visitors

• To deal with telephone calls and messages from patients, carers and relatives in a sensitive, compassionate and courteous manner, ensuring that messages are promptly and accurately relayed to the most appropriate person.
• To carry out duties associated with the referral and / or admission of patients, including the preparation of all necessary electronic documentation.
• To arrange transport for patients being admitted as requested.

3. Use of in-house patient record software (EMIS)

• To be fully conversant with the in-house patient record software (EMIS), and to enter and update patient information onto the system, notifying clinical staff as appropriate.
• To scan documents and care plans into EMIS as directed. These may contain sensitive info or images.

4. Other Duties

• To be part of the central pool answering calls from Health Care Professionals, patients and carers.
• To provide administration support at daily admission meetings.
• To advise on alternative hospice referrals if patient is outside the PAH catchment area.
• Ensure the correct disposal of all confidential waste.
• To be aware of the accident / incident reporting system (Vantage). Co-ordinate the ordering and delivery of…