Technical Support Officer

We are seeking Planning Technical Support Officers with validation experience to specifically target and reduce a backlog of planning applications. Suitable candidates would be experienced in validating and registering major applications. Planning Officers with validation experience would also be considered. The main purpose of the role You will be part of the Business Support team which is responsible for delivering administrative and technical support for the whole of Planning Services (Development Management, Planning Policy, Heritage, Landscape and Tree Teams and Compliance).

Specific duties and responsibilities Produce officers reports and decision notices. Compile committee agendas, including PowerPoint presentations and process public speaking requests from residents and stakeholders. Gather information from databases and files for basic queries, including solicitor enquiries. Ensure all general correspondence to the department is distributed appropriately and efficiently to the correct teams. Scanning and indexing of current and historic applications to maintain the planning website.

Processing of pre-application enquiries and complaints. Provide basic administrative support for Planning Services including day-to- day tasks, plus specific projects, record management, document preparation and consultation tasks. Book rooms and provide other support for the organisation of public events and meetings. Recording and processing of daily payments and refunds. Register planning compliance investigations within target times. Place purchase orders internally and externally.

Qualifications and education
1) Evidence of having completed education and training relevant to administrative duties. (Essential) Experience
2) Capable of delivering administrative, clerical or technical support. (Essential)
3)

Experience of working in a frontline service to the public. (Desirable) Knowledge, skills and abilities
4) Ability to use IT software packages to record data across a range of activities in an office environment. (Essential)
5) Knowledge of the administrative, clerical and technical support needs of a Planning Service. (Desirable)
6) Broad understanding of Government guidance and procedures relevant to the Planning Compliance/Trees and Heritage services. (Desirable)
7) Good written and oral communication. (Essential)
8) The ability to understand plans and technical drawings sufficiently to carry out the duties of the post. (Desirable)
9) Evidence of delivering excellent customer care, including dealing with difficult customers in a calm, polite but assertive manner. (Desirable) 10) Ability to work with minimum supervision under pressure to meet deadlines/targets in changing circumstances. (Essential) Technical Support Officer Technical Support Officer Technical Support Officer Technical Support Officer