Receptionist, Administrative​/Clerical

Overview

Join Our Big Hearted Team as a Warm and Welcoming Receptionist at Hallmark Luxury Care Homes!

As part of our growth plan, we are expanding our presence with Hallmark Esher Residences, a 37-bed Grade II listed home and a new 20-bed property, extending our residential, nursing, and dementia care across Surrey. Since 1997, Hallmark Luxury Care Homes has delivered exceptional care across England and Wales as a family-run provider that emphasizes relationships and high-quality care.

We are dedicated to cherishing every moment and supporting residents to live each day to the fullest, guided by our Charter and values.

We are looking for individuals who are:

• Compassionate and empathetic, with a genuine interest in caring for others.
• Excellent communicators, able to engage with residents, families, and colleagues.
• Team players who contribute positively to the work environment.
• Willing to undertake training and development opportunities to enhance skills.
• Outstanding:
  Our team is highly rated by residents, relatives, and communities, and we need someone who can uphold this reputation.
• Ethical:
  You do things the right way, living by our Charter and values.
• Experienced:
  You have a background in reception and experience working in a team, ensuring a smooth and welcoming front-of-house service.

Are you a friendly, professional, and organised individual looking to make a positive impact in a care home setting? Join the Hallmark Care Homes family as a Receptionist. You will be the first point of contact for residents, families, and visitors, ensuring a welcoming and professional atmosphere at all times.

Shift pattern: 7am to 7pm with alternative weekend working.

• Outstanding: Our team is highly rated by residents, relatives, and communities, and we uphold this reputation.
• Diligent: You do things the right way, pay attention to details, and keep records up to date and compliant.
• Experienced: You have a background in reception and experience working in a team, ensuring a smooth front-of-house service.

• Welcoming Presence: Ensure the reception area presents a friendly and professional image, greeting visitors with warmth and efficiency.
• Administrative Support: Assist the Business Administrator with administrative tasks and support the Customer Relationship Manager with sales enquiries and home tours.
• Mail Management: Ensure residents receive post promptly and prepare all outgoing mail daily.
• Training Coordination: Help coordinate training within the home, ensuring team members are aware of available courses and development opportunities.

We offer benefits that support financial wellbeing, career growth, and recognition.

• Competitive pay with Real Living Wage or above
• Annual salary reviews
• Joining bonus available in some homes
• Enhanced pay for working bank holidays (in care homes)
• Refer a Friend Scheme – earn up to £1000 for each successful referral
• Enrolment onto our Westfield Cashback plan
• Excellent induction and ongoing professional training & career development pathways
• Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)

• Free uniform
• Free Blue Light Card

Your dedication and hard work will be recognised with a competitive salary, excellent training, and a supportive work environment. Additional benefits include:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Access industry-leading training and development.
• Wellness Matters: Benefit from a pension, life assurance, and optional healthcare.
• Exclusive Perks: Hallmark Rewards with discounts.
• Balance is Key: Enjoy a fulfilling work-life balance.

Hallmark Luxury Care Homes is committed to equal opportunity and welcomes applications from all suitably qualified candidates. We are happy to consider reasonable adjustments during the recruitment process. For requests, contact the recruitment team at or Recr