Business Administration Apprentice Level 3

Thrive4

Life is a dynamic corporate health & wellbeing company delivering workplace wellbeing programmes, clinical services, and health promotion. Our flagship Thrive4

Life Wellbeing Centre in the iconic Lloyd’s Building (EC3, London) offers physiotherapy, osteopathy, massage, podiatry, Pilates, and health awareness events.

We also run an acclaimed Talks Programme, providing streamed and in-person sessions led by medical professionals, surgeons, psychologists, nutritionists, and other health specialists. These talks educate and inspire staff on vital topics such as mental health, cancer prevention, stress management, nutrition, and healthy ageing.

Our sister company, Osteopaths for Industry (OFI), has delivered health & safety training nationwide for over 35 years, specialising in manual handling, people handling, DSE training, and risk management. Together, Thrive4

Life and OFI sit at the forefront of workplace health and wellbeing.

What sets us apart?

• Clinically led expertise across a wide range of disciplines, ensuring everything we deliver is evidence-based and impactful.
• High-profile clients including Buckingham Palace, the BBC, City of London Corporation and leading city insurance companies such as Tysers and Chubb.
• Innovation and growth, with a new website and AI-powered CRM platform launching.
• Exposure to London City culture alongside a supportive small office environment in Esher.
• Wide-ranging experience across finance, sales, marketing, events, delivery, and data.
• A meaningful mission: to help save lives and improve quality of life through education and awareness.

This apprenticeship provides practical experience across business admin, client support, training course coordination, enquiry mgmt and business development support within Osteopaths For Industry (OFI). You will support delivery of OFI workplace training and consultancy services while developing the skills set required for L3 Business Admin.

Responsibilities will be introduced progressively. With training and guidance and, you will build confidence in managing routine enquiries, maintaining business systems, coordinating course logistics and supporting agreed client follow‑up and promotional activity.

Key Responsibilities

• Business Administration & Operations
• Handle incoming calls for OFI, routing queries accurately
• Monitor the OFI email inbox and respond to routine enquiries using agreed guidance, templates and escalation procedures
• Maintain organised digital records and handle all information carefully and confidentially
• As confidence and competence develop, act as the day‑to‑day point of contact for routine trainer and client coordination, with complex or sensitive matters referred to the Operations Manager
• Track actions, deadlines and outstanding information, following up appropriately and escalating delays or risks promptly
• Refer non‑standard pricing, complaints, contractual questions, technical queries and sensitive client matters to the Operations Manager or appropriate colleague
• Follow OFI and wider company procedures relating to data protection, confidentiality, equality, health and safety, complaints and responsible use of business systems
• Assist with the organisation and delivery of wider Thrive4
  
  Life events
• Provide input and support for Thrive4
  
  Life & OFI Social Media content creation

Business Knowledge & Development

Through the apprenticeship and day‑to‑day role, you will develop practical experience in:

• professional telephone, email and client communication
• organising work, managing priorities and meeting service deadlines
• business systems, CRM records and responsible information handling
• training course coordination, trainer liaison and delegate administration
• quotation, booking, certificate and sales administration
• working independently on routine responsibilities while using appropriate judgement and escalation
• collecting feedback, reviewing performance and improving administrative processes
• wider business activity including tenders, complaints procedures, finance handovers and client relationship management

The successful apprentice will have previously obtained maths and English GCSEs 9-4/A*-C equivalent. In addition to…