Service Assistant x

Service Assistant x 2 - Esher Summary

We’re looking for a Service Assistant to join us at Claremont Landscape Garden to help busy teams throughout our visitor operations.

Salary
: 13.95 per hour The advertised salary is inclusive of an Outer London weighting allowance of 1.70 per hour.

Contract/duration: 6 months - end date 30th September

Hours/working pattern/hours
: 10-15 per week particularly at weekends, school holidays and bank holidays. The working pattern could be for two longer days or three shorter days a week, depending upon the business need. Hours are usually 9.15am – 5pm but in August the hours may change to 10.15pm – 6pm. The contract is to begin in March and will end on September 30th.

We would expect you to work at least one shift most weekends, with weekends off on a rota basis. Your day will include a half hour (unpaid) lunch break.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Interview dates are Monday 23rd and Tuesday 24th February at Claremont.

We aim to inspire a sense of discovery in everyone who visits, and you’ll help make that happen. As part of our small team, you’ll support our Welcome & Service and Visitor Experience teams to ensure everyone enjoys their day with us. You’ll move across the site as needed—working with our volunteer harbourmasters, providing cover in visitor reception and helping visitors make the most of their visit.

You’ll gain a range of skills and play an important role in creating a positive, accessible experience for all.

A key part of your role is supporting colleagues wherever you’re needed, with a focus on welcoming visitors and helping them access our boats. Each day will be different. You’ll meet a wide range of people and gain experience across several visitor areas. Your tasks will include greeting visitors, working alongside our volunteer harbourmasters and helping introduce people to the boats.

You’ll also help care for the boats through cleaning, maintenance and preparation. Staying connected with the wider team will help you keep up with daily plans, and you’ll play an important part in ensuring things run smoothly and safely by learning our health and safety and evacuation procedures. Above all, you’ll spend time talking with visitors, answering questions and helping them find everything they need to enjoy their day

We’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

to find out more about the benefits we offer to support you.