Administrator, Customer Success Management, Customer Service​/HelpDesk

Genuinely fantastic company requires a Customer Service Administrator to provide outstanding service to their customer portfolio.

You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering exceptional customer experience.

Hybrid working available along with other fantastic benefits:

• Circa £28,000 salary (DOE)
• Monday – Friday, 37.5 hours per week
• Hybrid (after probation)

• 25 days holiday + bank holidays
• Generous pension scheme
• Car parking

• Managing order for assigned customers
• Collaborating with the sales team to monitor orders.
• Verify deliveries alongside the Customer Service Leader.
• Develop a strong, long-term relationship with customers.
• Provide essential product and order/contract information.
• Offer regular updates.
• Deliver appropriate support to resolve any customer complaints.
• Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
• Ad hoc as required to support the overall efficient operation of the company.

• Good standard of education required.
• Demonstrated relevant customer service work experience.
• Strong written and verbal communication.
• Expertise in the MS Office suite, with a strong focus on Excel.
• Problem solver.
• Analytical with high attention to detail.
• Team player.
• Experience in change management.

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on your website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer