Medical Case Manager

About the Role

We are recruiting an experienced nurse to join our Government team in a dynamic, diverse and fulfilling role. Our Nurse-led team, which includes doctors, coordinators and administrators look after overseas-based government employees and their families from a medical perspective. This role presents an exceptional chance for nurses to transition from the rigors of a clinical setting to a UK office-based position, while continuing to apply nursing expertise.

About Healix

Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home. We’re a multidisciplinary supportive team looking for dynamic nurses to join us.

The wider team also includes doctors, co-ordinators, security specialists - all problem-solvers and experts at navigating the global health and security landscape.

As a Medical Case Manager, you will play a pivotal role in addressing the healthcare needs of our diverse patient base worldwide.

• Conduct routine medical case management activities with a focus on patient well-being and satisfaction.
• Offer medical advice and recommendations to patients and clients through direct communication channels, regardless of location.
• Liaise with international medical professionals to obtain crucial medical information, coordinate treatment, and make recommendations for care changes or upgrades.
• Assess and evaluate medical reports and write referrals to support acute care needs and ensure employer/insurer duty of care.
• Evaluate medical standards of care at the patient’s location against international standards and advise on fitness to fly.
• Conduct pre-travel screening assessments and provide pre-travel overseas medical planning advice.
• Work collaboratively within own competency, advising non-medical staff and consulting with in-house doctors to create a safe medical plan for patients.
• Arrange medical evacuations and repatriations via commercial carriers with medical escorts or by air ambulance.
• Opportunities to act as a medical escort on international repatriations.
• Contribute to internal quality-improvement projects.

• Registered General Nurse, with a current NMC pin.
• Prior experience in clinical case management is advantageous.
• Exceptional telephone etiquette and technical proficiency, including MS Word, Excel, PowerPoint, and databases.
• Experience in one or more of the following areas:
  Primary Care / General Medical / Surgical Nursing (adult and/or paediatric);
  Acute Care (ICU / ED / AAU);
  Cruise Ship Nursing;
  Military Nursing;
  Public Health / Travel Health Nursing.
• Humanitarian / NGO work is an advantage.
• Adept at identifying critical medical issues and promptly escalating them for case management.
• Thrives under pressure in a fast-paced environment with empathy and adaptability.
• Strong written and spoken English; proficiency in additional languages is advantageous.
• Enjoys collaborative team work, with clear short- and long-term plans for patients.
• Willingness to problem-solve for patients worldwide.

• Hold a current NMC Pin and have been working at band 5 or above with a minimum of 3 years’ recent clinical experience.
• Basic IT skills and excellent written and verbal communication skills.
• Ability to work within a team and directly with clients.
• Ability to work independently to plan and manage caseload.

• Experience in government, military or overseas environments, medical insurance/assistance sector, or repatriation experience is advantageous.

• Nursing Qualification

We offer UK employee healthcare benefits, and travel, medical and security assistance globally. We work with governments, broadcasters, NGOs, international corporations and insurers, adapting our services to client needs. We focus on practical, human-centered care and operate with a lean back office to handle varied situations. We provide development opportunities and a supportive team culture.

Commitment to career development: direct responsibility and opportunities to grow on challenging projects; ongoing training and professional enhancement.

Health insurance, vacation, retirement/pension, office perks, employee development programs, employee discounts, gym membership or wellness programs, opportunity to travel, casual dress, cycle-to-work, free work laptop, referral bonus, open office, competitive salary, life insurance, employee assistance scheme, wellbeing scheme, social opportunities, progression opportunities.

40,000.00 - £42,000.00 per year