Junior IT Service Desk Apprentice

Historic Royal Palaces (HRP) is the independent charity that cares for six of the most iconic palaces in the world: the Tower of London, Hampton Court Palace, the Banqueting House, Kensington Palace, Kew Palace, and Hillsborough Castle, and their magnificent historical gardens. We preserve these historic sites and share their stories with millions of people, inspiring audiences through creativity, innovation, and world‑class experiences.

We want everyone to find themselves in the spaces and stories we share. To find out more, please visit our strategy page:
Our strategy | Historic Royal Palaces

We are recruiting for a Junior IT Service Desk Apprentice at Hampton Court Palace, giving you a fantastic opportunity to grow your IT and Technical Support skills whilst working at the beautiful Hampton Court Palace.

Being an apprentice is an exciting challenge – often demanding but hugely rewarding. You will be training within a heritage environment, working alongside and learning from our experienced and dedicated team, developing skills and knowledge.

The role will involve assisting the Service Desk and IT Operations Managers in arranging and installing Desktops, Laptops and Mobile devices, including being the initial point of contact for triage and troubleshooting. This role will require you to communicate effectively with your colleagues and deliver excellent customer service to all Staff and Volunteers.

Whilst studying towards your apprenticeship you will also be engaged in the following responsibilities.

• Act as the first point of contact for IT incidents and requests.
• Provide initial triage, troubleshooting and resolution for common IT issues.
• Log and manage tickets following ITIL‑based processes.
• Deliver excellent customer service to staff and volunteers.

• Assist with installing and configuring desktops, laptops, mobile devices.
• Support users with Microsoft 365, Windows, Teams, SharePoint.
• Learn best practices in endpoint security, patching, and updates.
• Support hardware diagnostics and break/fix under supervision.

• Maintain accurate IT asset records.
• Assist with user account administration in AD, Azure AD, and M365.
• Support onboarding and offboarding processes.
• Assist with monitoring and regular system checks.

• Provide support at all Palaces including offices, front‑of‑house, visitor centres and conservation spaces.
• Assist with meeting room AV, Point of Sale device peripherals, and operational tech.

• Complete all apprenticeship training modules on time.
• Participate in shadowing across IT teams (infrastructure, networks, cybersecurity).
• Keep up to date with IT policies and security best practice.

• Support IT projects such as device refresh, network improvements, rollouts.
• Undertake any other reasonable tasks as requested by your manager.

• You must be 18 years old or over.
• You must not have completed a degree or equivalent level qualification in the UK or elsewhere.
• You must be able to commute to your assigned place of work.
• Must be able to commit to the full duration of the apprenticeship.

Closing date: 7th May 2026, 00:00.