Digital Development Manager – IT

Active Staff are seeking an experienced Digital Development Manager to lead the Digital Development Team and drive the Council’s digital transformation agenda. The successful candidate will be responsible for managing, designing, developing and deploying solutions to deliver efficiencies and improvements for customers and internal teams.

Responsibilities of the Digital Development Manager:

* Leading the Digital Development Team’s work to leverage data and technology to enhance resident services.

* Leading the implementation and upgrade of Council software, providing project management and resource allocation.

* Leading projects to utilise data analytics to inform decision-making, improve services, and track performance against Council priorities.

* Analysing internal and external customer needs and recommend and implement appropriate solutions.

* Managing the Digital Development Team to ensure the council’s business systems are operational, developed and upgraded.

* Building relationships with leaders and stakeholders within the business and with external partners to promote digital innovation and manage requirements throughout project life cycles.

* Provide coaching, mentorship, and opportunities for professional growth to enhance the team's capabilities and performance.

* Manage the selection, recruitment and continuous development of staff within the Digital Development team.

* Interpret the needs of both technical and non-technical stakeholders, managing their expectations throughout project life cycles and ensuring solutions meet the diverse requirements of the organisation.

* Continuously assess the Council's technology landscape to identify opportunities for consolidating, automating, and streamlining systems and processes.

* Stay at the forefront of emerging technologies and industry trends, advising senior leadership on opportunities for innovation with new tools and uses of data.

* Lead service development and implementation of new services and enhancements to existing offerings, leveraging user feedback to drive continuous improvement.

* Design and implement complex data architectures that connect operational systems, data warehouses, and analytics platforms to enable data-driven decision making.

* Evaluate, test and implement artificial intelligence solutions that enhance service delivery and operational efficiency for the council.

* Lead and manage the successful delivery of Council-wide digital projects, including upgrades, new systems, and online services, through effective project management and stakeholder engagement.

* Ensure that systems affecting public safety, welfare, or critical financial data are properly functioning, secure, and compliant.

* Work closely with business area system administrators to deliver effective application support, upgrades, testing, integration, and process improvement initiatives.

The person for Digital Development Manager

* Certification in Project Management (e.g. Agile)

* Proven experience in managing and developing IT teams.

* Proven ability to manage and deliver large-scale, complex IT projects, effectively allocating resources to balance competing priorities, and successfully engaging multiple stakeholders.

* Experience in data analysis and utilizing data to inform decision-making

* Knowledge and experience of managing the upgrade and support of software applications.

* Knowledge of Microsoft SQL Server Reporting Services, Granicus Forms, Power BI, web services and integration protocols such as REST, SOAP, JSON. (desirable)

* Knowledge of any the following: C#, Python, XML, HTML and JavaScript. (desirable)

* Must be willing to have the Baseline Personnel Security Standard checks, required for this post (DBS)