Specialist Officer

Community Transport Manager

Esher

Contract

£26.33 per hour PAYE or £34.41 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Community Transport Manager

Worker needs to have Enhanced Children and Adult DBS.

2. GCSE Maths and English or equivalent is essential. Or able to demonstrate relative experience showing effective and accurate communication – verbally and in writing as well as good numeracy.

We have a number of other roles we are recruiting for – visit our website colbernlimited co uk to apply.

To provide strategic and operational leadership delivering the in-house community transport service as well as overseeing the wider council fleet.

The role includes overseeing the day-to-day community transport operations ensuring the highest standards of safety, safeguarding and customer service. Providing reliable and efficient transport for vulnerable and isolated residents, tending to be older people with disabilities or limited mobility who are not able to easily access public bus services. As well as the delivery of school and health service transport contracts.

You will ensure that the service is legally compliant, financially efficient and with the technical expertise to implement best practice logistics, maintenance, procurement and data capture.

You will drive service improvements whilst inspiring, supporting and developing the team. You will take initiative and make decisions as and when required. You will always collaborate and communicate with colleagues across the organisation and external partners, remaining professional and able to demonstrate model behaviour at all times when dealing with staff, customers and stakeholders.

The service will need to be flexible and change to meet the needs of the wider Community Health and Wellbeing ‘Connected Communities’ approach. Alongside looking at opportunities to integrate into the ‘Surrey Connect’ model of on demand bus services or other relevant provision as the council is part of the Surrey-wide Local Government Reorganisation process.

The main purpose of the role:

To manage the day-to-day operations for the community transport service, including effective scheduling and delivery of dial a ride, group shopping trips, hire a bus, school contracts. Maximising utilisation of staff and vehicles to provide individual and group bookings to a variety of community hubs and services across the borough. Development of the service to meet the needs of the community.

To be responsible for the management of the community transport team, including office staff, drivers and passenger assistants. Developing a pro-active, caring, collaborative and inclusive culture with continuous improvement throughout. Ensuring recruitment, training, induction and performance management of all staff and potentially volunteers. As well as working collaboratively with other service areas across the council to ensure all fleet is managed effectively.

To oversee all financial and administrative duties, including revenue and capital budget setting and monitoring, controlling costs and identifying efficiencies, revenue generation, contract management, effective bidding for grants and contracts, cost-effective procurement of vehicles and maintenance contracts, legal compliance of Section 19 licence requirements, Driver and Vehicle Standards Agency (DVSA), Traffic Commissioner and all other licensing and statutory undertakings.

To ensure the service has excellent customer care throughout the whole customer experience, from bookings, assessments through to journeys. Dealing with feedback, complaints and enquiries with sensitivity and professionalism. Collaborating with external partners, voluntary sector organisations, care homes, schools etc as well as internal and external stakeholders with a customer-first solutions-driven attitude.

Ensure robust health and safety and safeguarding policies and procedures are implemented and regularly reviewed meeting Health and Safety Executive regulations. To lead on all risk assessments for vehicles, customers, journeys and activities embedding best practice across the team, with regular training and…